Thank you for the post. Due to a limited number of electricians currently employed to perform street lamp repairs it takes time to address street lamp issues, however we are taking a proactive approach to addressing these requests. Please also be aware that we are not currently operating with a night crew, so if you are unable to obtain a pole ID #, please include as much detailed location information as is possible, such as the block the street lamp is on as well as the two cross streets. You can also include street addresses the are close to the street lamp you are reporting about. Thank you.