Description
Operator was belligerent and rude when I requested a stop. Purposefully ignored bent sign for stop that has existed on route for many years. Took it personally when I asked her to stop, calling me out on bus as if I was criticizing her for missing the stop. I just wanted her to stop for the stop she missed so I didn't need to walk an extra block. I shouldn't be treated like a kid and chastised for requesting a stop that I already pulled the bell for and she missed - especially when she purposefully drives past it. She shouldn't have said anything, just stop the bus and let me off. It's not my fault she doesn't know the route. As she said, "Do I look like I know the route? How should I know if that stop's active?" If she doesn't know it, why drive it? Absolutely idiotic and rude.
Driver was a woman, black, twenty to mid thirties. Black hair, bowl cut bangs. Average build. Driving eastbound on 8. Event took place from 4:19 to 4:25.
also asked...
A. Eastbound
A. 8
7 Comments
zHART - DO NOT ASSIGN REQUESTS <small class="fwn">(Verified Official)</small>
應答 zCustomer Service-Tony (Verified Official)
Sincerely,
Your HART Customer Service Team!
zCustomer Service-Tony (Verified Official)
關閉 Safety and Security Team (Verified Official)
Reopened Customer Service Manager - Kemly Green (Verified Official)
應答 zCustomer Service-Tony (Verified Official)
Sincerely,
Your HART Customer Service Team!
關閉 Customer Service Supervisor - Catherine (Verified Official)
Thank you for letting us know. Since your report, operators have gone through additional safety training. We hope your experience has improved since then. Please let us know if you continue to experience issues.
Thank you for contacting HART!
HART Customer Service Team
813-254-4278