Description
My morning and afternoon pick up were both outside the window. I don't want to complain about the drivers because I don't feel it is their fault. I feel it falls on the scheduling and the manifest.
My morning and afternoon pick up were both outside the window. I don't want to complain about the drivers because I don't feel it is their fault. I feel it falls on the scheduling and the manifest.
4 Comments
zHART - DO NOT ASSIGN REQUESTS <small class="fwn">(Verified Official)</small>
Acknowledged zCustomer Service-Tony (Verified Official)
Sincerely,
Your HART Customer Service Team!
zCustomer Service-Tony (Verified Official)
Closed Customer Service Manager - Kemly Green (Verified Official)
Schedulers prepare manifest a day in advanced following different parameters. Unfortunately, due to various driving or mechanical conditions that van can be occasionally late.
I am unable to determine why that particular trip was delayed. In reviewing the last couple of month of trips, customer has been picked up within the window.