I don’t know if the problem has been fixed but we have had air in our water lines since the backhoe appeared. Though we have showered, flushed, washed clothes and run the dishwasher multiple times, there is still air in the water.
When will it clear up?

A service technician will be sent to investigate. Thank you for contacting the City of Jacksonville.

Use Citizen Request Tracker on City's website to report an issue.

Well, after more than a month, there is no longer air in our water. For weeks the water came out white and you could here it fizzing as the air bubbles out. After we start our sprinkler system the air disappeared.

Well done city!!!!