I received the following email. It's not consistent when I get an email or not, still trying to figure out the algorithm. But good to know the response time (45 days) and the department lingo (linear infrastructure).

Service Request Number: 1119740009
Status: In Progress
Opened: 5/7/2018 03:21:59 PM
Closed:
Estimated Response Time: 45 Days
Area: Linear Infrastructure
Description: IMPORTANT NOTICE: Due to current resource volumes, requests for new fire hydrant services, rebuilds or repairs may not be processed in accordance with standard timelines for completion and customers may experience a delay. Service requests timelines vary and could take several weeks to fulfill given the outcomes of an initial inspection. We can assure you that we will respond to each request as quickly as possible.

Neighbors were asking: are the yellow utility markings on the adjacent brand new sidewalks at 470 Candler Park Drive related to this fire hydrant case? The new sidewalks won't be dug up, right?

They may be marking the lines for future work or for reference purposes, let us know if the request expires without anything being done.

See email above. The 45 day timeframe expired yesterday. I haven't walked by today to see if it was completed, but it wasn't a few days ago. Can you tell on your end?

I see it is still in progress and assigned. Let us know if it is not repaired so we can properly handle it.

Still has caution tape as of today. Escalate?

Still has caution tape as of today. Escalate?

Photo.

Photo from yesterday.

Good morning, I see that the target resolution date for this request is 07/11/2018. We go based off of business days.

Good to know. Where do they get their water supply in the event of a fire in the adjacent building? I believe the nearest fire hydrant located on the same street is in the same shape (eg. caution tape).

Hi, in the event of an emergency, the firefighters will still be equipped to handle a fire.

They fixed it Sunday. Thanks!