Huntsville Connect Customer Service assigned this issue to Huntsville Utilities Street Lights

Thank you for contacting the City of Huntsville with your service request. Your inquiry is being processed, and we will work with Huntsville Utilities and respond to your fiber installation issue as soon as possible.

Thank you,
Engineering

This still needs to be fixed.

Thank you for letting us know Ms. Burke, we will get back in touch the Huntsville Utilities.

So I reported this last September and it still hasn’t been fixed!

Wait a minute, it was last June I reported this!

Huntsville Utilities Street Lights assigned this issue to Huntsville Information Technology Services

This was done by a contractor of Comcast, Chris Lipscomb 256-924-4381 is the contact on this.
Thanks
Huntsville Utilities

Thank you for reporting your service request to the City of Huntsville. Your issue has been handled and we are closing your request. If you need further assistance, please let us know.

Thanks for checking in with Huntsville Connect!

Your Customer Service Team

Why doesn't Huntsville Information Technology Services contact Comcast and have them replace this with concrete as it was originally? Isn't this part of a PUBLIC Huntsville city roadway system?

I don't know why Huntsville Utilities closed this request, the Information Technology Department was not aware of this particular issue until late last week. It was investigated and Comcast was in fact contacted, they are now aware of this issue and are going to take care of it. For some unknown reason, this specific request did not come to the Information Technology Department through the Huntsville Connect System last summer with all of the other requests that came in from that area. Please be assure that this request is not considered closed here in the Information Technology Department and will remain open until the resolution of this issue.

Information Technology Services

This request is open and is being addressed

The sidewalk replacement has been addressed.

Information Technology Services