Huntsville Connect Customer Service assigned this issue to Huntsville Utilities Street Lights

Thank you for contacting the City of Huntsville with your service request. Your inquiry is being processed, and one of our departments will respond as soon as possible.

Thank you,
Huntsville Utilities - ML

The damage to this pedestal was due to a vehicle. Our fiber crews have looked into this, and found that ATT has ran a temporary above ground cable. This was not due to Bear nor a Bear subcontractor. We are reassigning this to City of Huntsville IT.

Thank you,
Huntsville Utilities - ML

I apologize for being ignorant about how cable works. I assumed that since the AT&T line had been working for several months, that the day the Bear fiber contractors ran the conduit at this location the street light instantaneously stopped working and my neibors cable went out, it was because of this process. Thankfully AT&T was in the neighborhood and was able to drop a temp line that night to fix this phenomenon. Either way the mess is still in my yard and no one seems to know how to fix it or how to communicate what the plan is. If needed for reference a police report was file about the initial incident last year.

AT&T, Comcast and WOW have been notified

As of this date, 8/14/18 AT&T has replaced their damaged pedestal, as additional information regarding the remaining work becomes available this request will be updated.

Thank you,
Information Technology Services

Thus far two of the three pedestals have been replaced, only Comcast remains to be completed.

Thank you,
Information Technology Services

Thank you for your patience, Comcast the final company has replaced the last damaged pedestal. This request is now closed.

Information Technology Services