The info for the city to contact AT&T is in the top right corner of the picture, there’s an 800 number

The City of Oakland addressed this issue on 09/26/2018, service request #842927.

Periodic reminder to always confirm if issue is actually resolved when City of Oakland Call Center closes it. They've fraudulently closed thousands of issues on this site without actually resolving them. Always double check to make sure they're doing their job! If the issue is not actually resolved, post a comment and click "Reopen this issue" before clicking the comment button.

Not resolved as of 10PM tonight

OAK 311 has received this issue. Your service request ID is #843052. Please check back for status updates, or contact us directly at 510-615-5566.

Thank you for your request. According to our system, we already have an open service request of this kind at this location. Your request has been combined with service request #842927. If you would like to check the status of the request, please contact OAK 311 at 510-615-5566 or OAK311@oaklandnet.com. This issue can also be followed by watching http://seeclickfix.com/issues/4952454.

The City of Oakland addressed this issue on 09/27/2018, service request #842927.