Description
There is a couple of wires hanging down from the line between the power polls. One is only about 4 feet off the ground and is a hazard. The other is only hanging down about 6 feet from the line. I have called COMCAST over 10 times to cut the line but to no avail. It looks like grounding wire that wraps around their main wire that has come loose. Any help getting COMCAST to be a good neighbor and correct the hazard would be appreciated.
19 Comments
City of Huntsville (Verified Official)
Acknowledged Huntsville Utilities Street Lights (Verified Official)
Thank you for contacting the City of Huntsville with your service request. Your inquiry is being processed, and one of our departments will respond as soon as possible.
Thank you,
The Huntsville Connect Customer Service Teambk
Huntsville Utilities Street Lights (Verified Official)
Thank you for using Huntsville Connect to contact the City of Huntsville with your service request. We are sending your inquiry to our service representatives in the IT department for review. We have looked at this and these lines to not belong to Huntsville Utilities.
Sincerely,
The Huntsville Connect Customer Service Team
Huntsville Utilities Street Lights (Verified Official)
Huntsville Information Technology Services (Verified Official)
The only wires that I found hanging down from a pole in the specified area are down guy wires that need to be attached to the guy pole on the other side of the roadway. We will be contacting Comcast and AT&T to have that done.
Information Technology Services
j (Registered User)
j (Registered User)
Huntsville Information Technology Services (Verified Official)
The information Technology Services group attempted to find the wires which you are referring to however have been unable to locate them along Williams and Broad Drive. If you could please snap a photo and attach it to this request that would be helpful.
Thank you
j (Registered User)
j (Registered User)
j (Registered User)
j (Registered User)
j (Registered User)
j (Registered User)
j (Registered User)
j (Registered User)
Huntsville Information Technology Services (Verified Official)
Thank you for providing the additional photos. This is a broken lashing wire that just needs to be removed and be replaced as it is used to tie the cable wires to the supports strand. I have notified the local Comcast construction personnel to take care of this issue.
Information Technology Services
j (Registered User)
The wire is still hanging about 4 feet off the ground and the shorter wire is still hanging down.
Of course, I called COMCAST over 10 times and this was never resolved.
Closed Huntsville Information Technology Services (Verified Official)
Comcast has completed the work of removing the loose lashing wire.
Information Technology Services