Republic Services has been notified

Republic called AGAIN today. Despite being assured 3 separate times, no missed pickup has been made, and no call back from anyone in management to date. Case was opened on Saturday 10/20/18, case # 64647114

10/23/18: Spoke to Tangina, Senior Advisor. Promised a call back from Manager Carlos, and/or GM Sharon.

This is completely unacceptable and inexcusable service! Why am I spending MY time and energy sorting garbage from recycling, and then getting the run around (for 4 days and counting) from the company contracted to pick it up?

As clarification I called Republic again today. No one from Republic has returned any of my 6 separate calls about this matter.

We emailed the district supervisor today and he has responded that he will take care of it.

My regular scheduled pickup is today. Therefore Republic has done NOTHING out of the ordinary to address their mistakes in promising a missed pickup by a date and time, nor the call back to me from management after the matter was “escalated” 4 times now and counting. Again, completely unacceptable service. Perhaps we should just stop wasting our time sorting garbage from recycling. After all, apparently nobody really cares.

The supervisor has emailed me and says this address will be picked up this afternoon, probably after 3.

Finally got a call back from the local Operations Manager. Apparently I’m not the first customer to experience these types of issues from the Republic customer service call center. Despite their claims to “escalate” the matter and schedule missed pick ups, they actually did NOTHING. Only after my 6th call and demanding to speak to a superior did the matter actually make its way to a local manager. The city should expect much better customer service from a contracted vendor. I hope corrective action will be taken to ensure that happens.

Closed per Republic response.