Description

Without notice, WMATA decided to no longer allow hotel, commercial and residential shuttle buses to pick up or drop off Metro users from the Van Dorn Metro parking lot. These shuttle buses have been making pickups from this lot for more than a decade. To suddenly ban access to the buses, without notice, left 100s of metro riders, some blind or handicapped, struggling to figure out where there bus was or what to do. The shuttle buses were forced to park on busy Eishenhower Ave to pick up their passengers causing a traffic jam at rush hour and a real safety hazard. If there is a problem with the buses, why not work with the users to solve it? Why not hand out notices in advance to alert people of the change? The way this was handled is typical of WMATAs poor management and their complete disregard for Metro users.