Inform your insurance company and the utility company (take some photos of the pole with date) and state that because of the condition of the pole, you are in an area that is potentially hazardous and life threatening. They may assist you with some advice on how to remedy the problem.

Another example of the lack of respect and concern for homeowners and residents. See if you can get a name next time or ask to speak to the supervisor. Very frustrating!

City Manager’s Assistant assigned this issue to DPW Commissioner

Thank you for reporting this issue, we will have DPW review the situation.

Ins co won't do until it falls- unbelievable and until then the homeowner will be a nervous wreck wondering if the next snow storm is going to make it fall on her house.

I reviewed this location and did not observe this condition. All I noticed was a double pole situation at Watts/Highland intersection. If this is the problem, these double pole locations have all been reported to the utilities. Unfortunately, in the Commonwealth of Massachusetts, local municipalities have no control over utility poles. These companies are regulated entirely by the State.
If there is a different situation to which you are referring, please clarify, perhaps with a photograph.

Our city should have someone on our payroll to advocate for us in these situations, maybe public works. Knowing the state regulates the utility co isn't comforting, its frustrating and only adds to the problem (if the city is helpless in this situation how do you think the residents feel)? 🤔

I’m not sure how the state and utility company view the risk and potential harm these leaning double poles could cause. The implication is that the utilities are allowed to put up the leaning poles vs replacing the original problem pole as a cost saving solution. If this is the case then you know public safety was not the priority.

Written communication with the responsible parties is very important for the party who is in fear and threatened by an existing hazard (the leaning Pole)

Hypothetically the attorney for the plaintiff sues all the responsible parties mentioned and the judge or jury makes a decision or a settlement is reached before the trial.