Thank you for using My Hoover Connect. We have scheduled your item(s) for pick up. Place at the curb prior to 7:00 AM tomorrow and allow several days for pick up. Due to the high volume of requests, we are asking that you notify us when your item(s) have been removed or close your request on line or in the app. You may also notify us to close the ticket once your issue is resolved. Otherwise, your request will remain open for 3 days to allow for notifications and then it will be closed. Hoover Public Works: (205) 444-7543

Work Complete. Your request to My Hoover Connect has been closed at this time. Thank you for making Hoover a great place to live and work.

The material we requested be picked up has not yet been picked up.

Thank you for using My Hoover Connect. We have scheduled your item(s) for pick up. Place at the curb prior to 7:00 AM tomorrow and allow several days for pick up. Due to the high volume of requests, we are asking that you notify us when your item(s) have been removed or close your request on line or in the app. You may also notify us to close the ticket once your issue is resolved. Otherwise, your request will remain open for 5 days to allow for notifications and then it will be closed. Hoover Public Works: (205) 444-7543

Your request to My Hoover Connect has been closed at this time. Thank you for making Hoover a great place to live and work. If by chance your request was not fulfilled (we are allowing 5 days for you to notify us on unfulfilled Request) please open a new request and choose the category "Complaint: Santek" and we will work to resolve the issue within 24 hours. We would appreciate your help in closing your request once it has been satisfied. Again, Thanks for using My Hoover Connect. Robin Mangino 205-739-7311

This request keeps getting closed but none of it has been picked up

May be because its construction debris. I will attempt to call a supervisor with Santek and talk with them about it. So bear with me. The Santek contract states:

a.“Garbage” shall mean all solid or semi-solid refuse subject to decay or putrefaction, tin cans, bottles, paper and all waste of animal or vegetable matter, all bagged yard debris, except: (1) large appliances, heavy furniture, materials that will not fit into a 95 gallon cart; (2) infectious medical waste (not including fire stations and municipal jail); (3) trees, wallpaper, roofing material, plaster, concrete, concrete blocks, or other substances that may accumulate as a result of the clearing of lots or land, or of the repairs to or construction of buildings undertaken and performed by licensed contractors; and (4) waste or refuse which is defined, characterized or designated as hazardous by the United States Environmental Protection Agency or appropriate State agency by or pursuant to Federal or State law, or which cannot be lawfully disposed of at a sanitary landfill without special treatment or handling.
5. “Trash” shall mean all tree limbs (except trees and limbs which are so large as to be incapable of being handled by the equipment contemplated for use under this contract), old furniture, mattresses, bed springs, small debris, non-putrescible solid waste, cloth, paper, cardboard, cardboard boxes, tin cans, glass and other similar materials excluding a) an item weighing over 700 pounds; b) an item over eight (8) feet long; and c) an item excepted in the definition of “Garbage” herein.

Contractor will not be required to pick up trees, wallpaper, roofing material, plaster, concrete, concrete blocks, or other substances that may accumulate as a result of the clearing of lots or land, or of the repairs to or construction of buildings undertaken and performed by licensed contractors.
c) The Contractor will not be responsible for quantities of trash for any one Residence in excess of ten (10) cubic yards per pick up. Quantities in excess thereof will be collected on subsequent trips.

It had been picked up. Thank you!!