Description
How it's possible that if I get pick up at 5:00 am to go to my dialysis I get drop off at 7:00 am, This schedulers have to do a better job. When I finally got to dialysis my chair time has already pass and I lost my turn. Making me having to shorten my treatment, because HARTPlus took me to dialysis late. This is my life we are talking about.
4 Comments
zHART - DO NOT ASSIGN REQUESTS <small class="fwn">(Verified Official)</small>
Acknowledged zCustomer Service, Elizabeth (Verified Official)
zCustomer Service, Elizabeth (Verified Official)
Closed Van Operations Manager (Verified Official)
Please accept my personal apologies for any inconvenience that you may have experienced. Our management team takes pride in ensuring that we provide the best possible service to customers. After looking at your trip for that day, you were scheduled to be picked up by 5am and we were there on time. You did not schedule by an appointment time. If you would like to change this please notify our Customer Service Center.
Thank you for reaching out to us and sharing this concern.