Thank you for reporting through Gallup Connect. We look to resolve your request as quickly as possible.

Please delete your cache and your cookies from your internet browser, then close it and re-open it. You will then be able to access the billing program.

We will keep this is Sue open for a few days.

Please respond back and let us know you can access it.

Thank you!

One should not have to clear the cache and cookies every time they log into a different account. I was reporting in as an issue, not asking how to fix it temporarily. If it is a known problem it should be corrected.

It is a permanent fix. We made an upgrade to allow automatic payments. Once you do it once, you should not have further problems.

Define permanent. When one clears the cache and logs in, then out again, then attempts to log in to another account, the firewall blocks the attempt until the cache is cleared again. In what way is that permanently fixed? A better solution for brute force attacks is to lock the account after a certain number of incorrect password attempts. A brute force attack can still be successful in your setup.

Please call 505-863-1301 if you would like to discuss further. Thank you.

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