Acknowledged by: Town of Grafton

Ineffective Mgmt of SeeClickFix Acknowledged

01519 Grafton, MA, USA Show on Map Hide Map
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Reporter

Issue ID:

5518062

Submitted To:

Town of Grafton

Category:

Other

Viewed:

704 times

Neighborhood:

Grafton

Reported:

on

Description

The town's management of SeeClickFix is a failure and a waste of taxpayer dollars. There are currently 159 open issues with
another 100 of them not even acknowledged. Some issues have been open for over a year. Since the software implementation, the town only has an 82% closure rate with many of the issues being passed on (It's not our responsibility - It's the state, the utility, etc.).

Let's please add this to an upcoming BoS meeting so that a discussion can be had on how to drastically improve this. We need better accountability, training, and support by/for town staff.


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5 Comments

  • Bob Hassinger (Registered User)

  • DKB1135 (Registered User)

  • Town Administrator's Office (Verified Official)

  • Acknowledged Town Administrator's Office (Verified Official)

  • Mackin (Registered User)

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