Thank you for using My Hoover Connect. We have scheduled your item(s) for pick up. Place at the curb prior to 7:00 AM tomorrow and allow several days for pick up. Due to the high volume of requests, we are asking that you notify us when your item(s) have been removed or close your request on line or in the app. ( Notice the Change Status button at the bottom of the app, click and choose close). You may also notify us to close the ticket once your issue is resolved. Otherwise, your request will remain open for 5 days to allow for notifications and then it will be closed. Hoover Public Works: (205) 444-7543

Has this issue been resolved? If it has, please advise and we will close the request. Otherwise, let us know and we will follow up with Santek for resolution and make sure it is handled. Thanks Robin

NOTICE:
We are attempting to get to a point where we can close our request with a Santek notification of pick up within three or four business days. However, we have well over 1000 request hanging open that we need an update on. Please notify us if your request has not been satisfied so that we can send a complaint to Santek and resolve it. We are working on glitches in this system and hope to improve the amount of time it takes to open and close a request, especially with issues involving garbage and limbs and debris. Thanks for your patience. Don't hesitate to call us with questions. You can also respond to this message and we will reopen your request if it has not been satisfied. Thanks. Robin Mangino