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Thank you for submitting your issue. We have assigned this a high priority and look to resolve this problem as soon as possible.---5/15/19 We were not able to cut the tree branches because the line's were not our line's. We called Comcast at 1-800-778-9140 or 505-722-4630 & Century Link's phone # you will need to look up, depends who is your carrier is. Again sorry we thought they would have gotten back to you.

The line's were not ours so we could not cut around them.