The operator for the HARTPlus knocked on my door and when I opened the door I turned around to get my bag and I fell and hurt my arm. The driver came into my house and tried by herself to pick me up and she was unable to. She stayed with me while I called my son and when he got there the both of them struggle to get me up off the floor but was able to get me up. If it was not for her staying with me while my son arrived, he by himself would not have been able to get me up off the floor. I want her and HART to know how much I appreciate her and may God bless her. She could have just not did anything but she was going to do the right thing. I really appreciate her for everything she did and HART needs to know that.