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I had a pickup up at 9:00pm and the van arrived 15 minutes late at 9:15pm.
We apologize for our delay, and any inconvenience this may cause. HART strives to provide timely, comfortable, and above all safe, transportations to our patrons every day.
We ask that you keep in mind that there are several factors that are out of our immediate control, that may affect our “on time performance”.
However, for those factors that we may be able to manage, we will log and forward your concern to the appropriate department, so that we may best assess the factors and situations that are affecting our service in order to provide a solution.
We appreciate your cooperation, understanding and patience.
HART Customer Service
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