Thank you for bringing this to our attention. HART is looking into the situation you reported, and we will conduct an investigation to address this issue and take any appropriate action to obtain a resolution on this matter.

If you need immediate assistance, please give us a call at 813-254-4278.

Sincerely,
Your HART Customer Service Team!

Thank you for bringing this to our attention. We apologize for the less than excellent customer service that you received. We did verify that the bus was running ahead of schedule, for which there is no excuse. The operator was counseled on the importance of maintaining an accurate schedule and to also meet the needs of our customers. Should you experience this failure in the future, please contact us as soon as possible.