While attempting to pay my brother's utility bill, I spent 45 minutes on the phone waiting to speak to someone. The call was finally answered by Brittany and I let her know how long it took and she said you were down staff and had mailed late notices out last Friday. I also called last week and finally hung up because no one answered. It absolutely should not take that long for someone to pick up. If the Utility department is short handed, the boss should help answer calls. Between the two calls, I spent over an hour listening to the loop message. I would say that is unacceptable.