Graffiti was removed 10/19/10 at 1:15 p.m. We apologize for the delay. This website is not the most reliable way to report issues. This one was never delivered to our department until the Mayor's office forwarded the second complaint to us. Not sure why. Nonetheless, this site is not monitored continually. Specifically, in the Operations and Maintenance division it is only monitored Monday through Thursday from 6:30 a.m. to 4:00 p.m. as those are the only hours we have clerical staff in the office. Calling 483-4161 will always get a response because the line is monitored 24 hours a day 7 days a week including holidays. You can also send an e-mail to psdomcomplaints@lansingmi.gov (only for issues that pertain to road, sewer, right-of-way, city trees and parks maintenance. This web site is an option, but the least reliable one and we cannot guarantee that it will be received in a timely manner.

Check that...complaint form was returned to the office, but crews say they didn't find it, so I'll have the supervisor go out personally to check it.

Hi Erica, I think the issue people have with sending an email or calling an office is sometimes the impression is that it just "goes off into the ether" and nobody hears anything back about it. Seeclickfix may be unreliable, but at least it creates a sense of trackability and accountability. Perhaps the city staff could enter the complaints they receive via phone/email into Seeclickfix?

Mike,

The truth is that an issue has a much greater possibility of going off into never never land through this mechanism. We handle more than 1000 complaints a month. Posting them all here is not physically possible with staff on 36 hour work weeks, and would not even be possible if we were working 40 hour work weeks. This is only one aspect of the job. By calling 483-4161 you get to talk to a live person, and you can also ask to speak to the supervisor. We will never refuse to have a supervisor call a citizen back. It remains the best way to handle issues.

Hi Erica, thanks for the explanation - you & crew do a fantastic job and didn't mean to imply otherwise.

Thanks Mike, I didn't take it otherwise. We are just working with limited resources and we want to make sure things like this don't get missed. I appreciate the follow up.

Looks like someone tried to cover or scrape it off. Doesn't look great but I'd say this is resolved. Thanks.

I had the supervisor go out to personally look at this. He said there was some bleed through because of the color of the paint. We can revisit in the spring.