Beschreibung
When the bus was approaching the driver looked at me, he pointed towards me and kept going, he was running late but that is not an excuse for him not to stop and pick me up. Now I have to wait for the next bus and I’m going to be late to work. Because he wasn’t professional enough to maintain the bus on time.
5 Kommentierens
zHART - DO NOT ASSIGN REQUESTS <small class="fwn">(Verifizierter Beamter)</small>
Anerkannt zCustomer Service, Elizabeth (Verifizierter Beamter)
A voice mail was left for customer acknowledging the report, and I included the request tracking number.
HART Customer Service
zCustomer Service, Elizabeth (Verifizierter Beamter)
Bus Operations Manager (Verifizierter Beamter)
Operations Management is investigating your experience. We will strive to report back as soon as possible.
Best,
Transportation Manager
Geschlossen Bus Operations Manager (Verifizierter Beamter)
Thank you for reporting this incident. We apologize for the late response and any inconvenience this may have caused you. HART has taken actions to correct similar incidents in the future.
Please feel free to contact us at HART Customer Service 813-254-4278 with any further concerns.
Sincerely,
Safety and Operations Management Team