Description
GOcT card has been down all week. The website is also not taking payments.
General Bus Request/Incident ▶ Öppna
224 Edgewood Ave New Haven 06511, United States
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Issue ID:
7084363Submitted To:
CT Transit - New HavenCategory:
General Bus Request/IncidentViewed:
1159 timesNeighborhood:
DwightReported:
on- Dela
-
5 Comments
Tommy (Registered User)
CT Transit,
1) Why doesn't the Go CT card work?
2) Can we assume all Go CT card holders will be given free rides?
3) Who is working on a resolution?
4) What company has been contracted to supply this service or is it an internal service supplied directly from CT Transit?
5) How long do we have to wait until this issue is resolved?
6) Why isn't there a notice about the temporary degradation of this service on your website at https://www.cttransit.com/fares/go-ct-card
7) If there is a notification about this issue, where can we see it?
8) Do you need help troubleshooting?
CTTRANSIT (Verified Official)
Please give the Go CT card help desk a call at 877-255-7433, they will help you out.
The Go CT Mobile App is not functioning at this time. We are working with the developer to correct the technical issues, and hope to have this resolved quickly. Please inform the bus operator if you use the GoCT Mobile App as your fare payment method when boarding until the issues have been corrected. This notice is posted at cttransit.com, and has been sent as an alert to subscribers. To subscribe to our notifications list, see https://www.cttransit.com/news/get-alerts-email-subscribe
Tommy (Registered User)
CT Transit,
Thank you for the information. Currently, that notification is displayed only on your homepage. It might help to include the notification on the webpages that provide information about the Go CT card. Anyone who Googles "Go CT card" will see the first search result is at https://www.cttransit.com/fares/go-ct-card
There is no information about this issue on that webpage page or any of the other webpages with information about the Go CT card.
CTTRANSIT (Verified Official)
Go CT Mobile App Restored
System-wide
We appreciate the patience of our Go CT Card and Mobile App customers as the technical difficulties were being resolved. As of the morning of Thursday, December 12 the mobile app is functional again, and all Go CT card transactions are updating.
If you encounter any residual issues, or have any questions as to your account status, please contact the Go CT help telephone center at 877-255-7433.
Tommy (Registered User)
CT Transit,
That's great news. Thanks for the update.