Thank you for using by My Hoover Connect. The City of Hoover currently contracts with Santek Waste Services for garbage and recycling collection. We will submit your request immediately to Santek Waste Services. If the request volume is large, it may take three to five business days for the bin to be replaced or exchanged. If you are exchanging a bin for a larger or smaller one, please leave your current bin in a place visible to the crew and close to the curb by tomorrow at 7:00 AM. If you wish to find out the status of your request, please contact Santek Waste Services at (205) 631-1313 or WSAL@santekenviro.com. Please notify us by updating or closing this ticket once your issue is resolved. Otherwise, your request will remain open for 5 days to allow for notifications and then closed.
Hoover Public Works (205) 444-7543

Santek has received an order of new carts this last weekend and should be able to take care of you quickly if you are waiting on carts. Please advise if your request has not been fulfilled. Thanks Robin

We are closing request that remain open from March. Please just re-open if your request has not been satisfied. We are unable to look at all the request in the system at this time due to the excessive amount of open request and the high demand for bulky pick ups. Please do not take us closing an unsatisfied request personal. We are just attempting to clean up the system and meet demands. Thanks for your understanding at this time. You can also email me at robin.mangino@hooveralabama.gov and I will re-open your request for you.