We received your issue and will enter it in our internal system. In the meantime, please use a garbage bag placed out at the curb on your scheduled pick-up day. If you are worried about bag being ripped by animals, consider using a small amount of a smelly substance to keep them from smelling food. Once we are fully operational again, we will replace both toters. We do have a wait list for 4- 6 weeks. Thanks for reporting and patience.