Thank you for your email to the City of Vancouver. Our goal is for same day response but it could take up to 3 business days during weekends and high volume periods.

If you require immediate assistance, please call our 3-1-1 Contact Centre:

3-1-1 (within Vancouver)
604.873.7000 (outside Vancouver)
Citizens have direct access to the 3-1-1 Contact Centre between 7:00 am to 10:00 pm, seven days a week, 365 days per year. 3-1-1 also offers interpretation services in over 170 languages.

3-1-1 is more than a phone number; 3-1-1 uses state of the art technology to co-ordinate and produce work orders for over 25 City departments. The work order creates a tracking “case” number for issues such as fixing a pothole, replacing a burnt out street light or reporting a missed garbage pick-up. Case numbers are used by citizens to follow up on their request and by the department to track the progress of the work being done.

We invite you to visit the City of Vancouver's website for further information on City services at http://vancouver.ca.

You can also reach the City of Vancouver through:

E-mail Address: info@vancouver.ca
Mailing Address: 453 West 12th Avenue, Vancouver, BC V5Y 1V4

Thank you.

City of Vancouver 3-1-1 Contact Centre