When will it get fixed?

That was fast! Thank you for restoring the power!

CE Patti assigned this issue to Cathy Chamberlain, BED Operations Administrator

Hi Gil... it is imperative that when you report a power outage that you not report it on SCF.
Please call our dispatch directly at 865-7300 option #1 or email me directly at cchamberlain@burlingtonelectric.com
The power outage yesterday was due to a squirrel.
Thank you and stay safe!

Okay but i have seen a lot of other people put power outages on SCF, have you told them the same thing?
Thank you

Hi Gil,
Yes I do tell others the same thing. When we had our own SCF platform we actually had a selection for Power Outages and anyone who clicked on it would get a message NOT to report it there but to call. The reason is that we like to talk to everyone who reports a problem so that we can ask questions that may help us locate the problem quicker. We are now back on board with DPW and in the process of setting up our own categories through them. The Power Outage option will once again appear and it will say, "Please do not report an outage here". Customer information is very important to us, particularly if they heard an explosion or saw a flash. Also, our Automated Metering System is pretty advanced. If you have a Smart Meter we get a notification immediately and respond accordingly, even without the customer calling in.
Have a nice day!

Thank you and that will be awesome! You have a great day!

The Burlington Electric Dept has resolved this request. Thanks for helping to keep Burlington a great place to live and work.