Dear Hamilton Community Champion,

We hope this message finds you well. Unfortunately, we recently identified your 311 service request was never closed. We sincerely apologize for any inconvenience caused and regret the missed opportunity to connect with you. If your request has not been resolved or if there are any additional concerns, please submit a new request for immediate assistance. We deeply appreciate your ongoing and active involvement through MyHamilton 311 as a means of communication and for collaborating with us to create a better Hamilton!

Best regards, Alex