I hope you can be of help. I would like to file a formal complaint against my landlord, who has historically neglected to provide heat (to at least 68 degrees F when appropriate and indicated by nyc gov regs) and hot water for my apartment. I am hoping to reach a critical mas of unhappy tenants that want to vocalize the problem.
The current problem -- for the last month we have had unreliable heat and hot water and 2 weekends ago we were told the boiler was broken and were left with out either for 4 days. In general, hot water and heat is usually made available in the morning, but ends at about 9:30 and then continues later in the afternoon (I know this because I can usually do dishes around 5PM).
The ongoing issue: In terms of heat, I believe the heat is turned on in the evening so there is some during the night (still not 68 degrees) but all afternoon there is no heat. If all tenants were gone all day, I could understand this heat/hot water pattern, but there is no reason to assume that we are all gone and heat and hot water need only be provided on some kind of schedule that we have had no input on.
After enduring these ongoing, sporadic heat and hot water issues ALL last winter, I have learned as tenants that we have rights to heat and hot water and want to make the best effort to ensure this does not happen again. Although I was told heat and hot water is provided, and always pay my rent on time, I have found myself an unfortunate victim of my landlord's neglect. It is rough being sick in the winter with no heat and this year I am pregnant so much more concerned.... I don't know why this is happening or what we can do. My husband called and were yelled at and accused of being liars. Please help!