Mayor's Office

How often are lines painted in crosswalks, city streets and parking lots. How do I make a request?

Top tip
Mayor's Office
Official Answer Mayor's Office

Painting is normally done about once a year in the Spring months. Call the Salem Department of Public Service (DPS) at 978-744-3302 or make a specific request at www.seeclickfix.com/salem_ma.

Mayor's Office

How do I report my street not being plowed?

Top tip
Mayor's Office
Official Answer Mayor's Office

Call the Salem Department of Public Service (DPS) at 978-744-3302 or report it at www.seeclickfix.com/salem_ma.

Mayor's Office

Can I get a break on my property taxes by doing volunteer work for the City?

Top tip
Mayor's Office
Official Answer Mayor's Office

Yes. By doing volunteer work for the City, senior citizens can earn as much as a $500 credit on their property taxes. The amount of the credit is based on Massachusetts minimum hourly wage multiplied by volunteer hours logged within 12 m...Read more »

Mayor's Office

How do I report a missing or damaged street sign, or other issues related to traffic signage?

Top tip
Mayor's Office
Official Answer Mayor's Office

Call the Salem Department of Public Service (DPS) at 978-744-3302 or report it at www.seeclickfix.com/salem_ma.

Mayor's Office

How often do city trees get pruned? How do I request a city tree be pruned?

Top tip
Mayor's Office
Official Answer Mayor's Office

City trees are pruned throughout year. To request a pruning or trim of a City tree, call the Salem Department of Public Service (DPS) at 978-744-3302 or report it at www.seeclickfix.com/salem_ma.

Mayor's Office

How much does a yard sale permit cost?

Top tip
Mayor's Office
Official Answer Mayor's Office

You must come to the City Clerks Office in room 3 to apply for a Yard Sale permit. The fee is $10.00 non-refundable. The permit is for two consecutive days. Each property is allowed two yard sale permits in one calendar year per City Ord...Read more »

RMM

Is there trash pick up during storms, specifically Feb 2, 2015? If not, when js the make up day, tomorrow?

Top tip
Mayor's Office
Official Answer Mayor's Office

Before a storm or snow emergency, if there will be any delay in curbside trash and recycling collection the City will send a notification via News & Announcements (http://salem.com/subscriber) and/or CodeRED (www.tinyurl.com/SalemCodeRed...Read more »

Neighbor in the Hood

Can we spray paint/mark the address of our house on the new trash/recycling toters?

Top tip
Mayor's Office
Official Answer Mayor's Office

Yes, it is highly recommended that you put your address on both your trash and recycling carts. The carts remain with the house; if you move, they should stay at that address. Writing your address on them can also assist in the event the...Read more »

Mayor's Office

How do I find the location of a relative or loved one buried within a city cemetery?

Top tip
Mayor's Office
Official Answer Mayor's Office

Contact the Cemetery Department at 978-745-0195. Visit http://salem.com/Pages/SalemMA_Cemetery/index for more information.

MegMc

If you live on a street where cars are parked bumper to bumper where are you supposed to place your new trash/recycling containers?

Top tip
Mayor's Office
Official Answer Mayor's Office

You can place your carts where you can - for example, where you previously placed your trash barrels, and the collection crew will move it to the truck manually.

antou

Is the myth of Salem Witches still alive ?

Top tip
David Bowie
Official AnswerAccepted Answer David Bowie

Myths are always based in some belief of fact. It is true that there were 19 people executed in Salem for the crime of "witchcraft" from February through May of 1692. It is also true that throughout history people have been persecute...Read more »

Mary

Does the city clean the leaves in the street or is the owner responsible? What do we do with leaves after the last yard pickup?

Top tip
Mayor's Office
Official Answer Mayor's Office

The City does not normally clean leaves from streets and sidewalks, as they will clog a street sweeper. If you have leaves or other yard waste to dispose of in between yard waste collection days, you may bring it to the Salem Transfer St...Read more »

Meghan

Is there a date to reopen the transfer station? Nothing posted on city website.

Top tip
Mayor's Office
Official Answer Mayor's Office

Salem residents with proof of ID will be able to resume dropping off their yard waste at the Salem Transfer Station on Swampscott Road in September. Drop off hours will be on Saturdays and Sundays, from 7:00 a.m. to 4:00 p.m., commencing...Read more »

boston chris

is there a suggestion box

Top tip
Mayor's Office
Official AnswerAccepted Answer Mayor's Office

You can submit suggestions about City government operations, issues, and service requests directly to the Mayor's office by emailing mayor@salem.com or writing to Office of the Mayor, 93 Washington Street, Salem MA 01970.Read more »

SMP

Summit ave, Salem MA did not have trash picked up on our scheduled date ( Friday, 5/22). When will it be collected?

Top tip
Mayor's Office
Official Answer Mayor's Office

The City has retained Elite Waste Services to collected missed pick-ups that Northside Carting has not collected on time. In addition, Waste Management, who will begin working as the City's permanent trash and recycling collection contra...Read more »

Kate T

Does the city provide public recycling receptacles? People are throwing loads of recyclables away in public trash barrels! :(

Top tip
Mayor's Office
Official Answer Mayor's Office

Yes, the City has public recycling receptacles in a variety of locations. Most are "Big Belly" receptacles located around the downtown and in some parks. Requests for additional recycling receptacles can be made by contacting the Departm...Read more »

Mayor's Office

Are Salem swimming beaches tested for water quality?

Top tip
Mayor's Office
Official Answer Mayor's Office

Salem swimming beaches are tested once a week for 12 weeks from the second week of June until the week of Labor day. Water is tested at 12 swimming beaches in Salem: Osgood, Mackey, Forest River Point and Pioneer, Ocean Ave, Willow Ave, ...Read more »

Mayor's Office

Who do I contact to dispose of my Christmas Tree?

Top tip
Mayor's Office
Official Answer Mayor's Office

Typically there is a designated week in January that we pick up Christmas Trees curbside. Please check your recycling and trash calendars for the yearly pick up dates.  Outside of that designated period, please contact The Department of ...Read more »

blubberhollow63

Resident Sticker question: How many days is a visitor's permit? I have a car parked on my street that has been here for over 3 days.

Top tip
Mayor's Office
Official AnswerAccepted Answer Mayor's Office

A Visitor Parking hang tag is valid for two years, but is to be used for no more than 2 weeks on any one particular vehicle, per ordinance, and may only be used in the zone for which it is assigned. For more information about resident pa...Read more »

Jaimie

Why are the windows of Old Town Hall boarded?

Top tip
Mayor's Office
Official Answer Mayor's Office

The windows in Old Town Hall were removed to be restored and refurbished thanks to funding provided through a combination of grants from the Community Preservation Act and the Massachusetts Cultural Council, as well as the City's regular...Read more »

Mayor's Office

Who do I report a dead city tree to?

Top tip
Mayor's Office
Official Answer Mayor's Office

The Tree Warden makes the decision as to the removal of all city trees. A tree removal hearing needs to be conducted prior to the removal of any city tree. Contact Shade Tree Division at 978-745-0195 or report it at www.seeclickfix.com/s...Read more »

Mayor's Office

Following tree removal, when are tree stumps removed?

Top tip
Mayor's Office
Official Answer Mayor's Office

Tree stumps are removed on an as needed basis and quarterly.

Mayor's Office

What are the rules for placing flowers and planters within a city cemetery?

Top tip
Mayor's Office
Official Answer Mayor's Office

Contact the Cemetery Department at 978-745-0195 with your inquiry. Visit http://salem.com/Pages/SalemMA_Cemetery/index for more information.

Mayor's Office

How do I purchase a Cemetery Lot?

Top tip
Mayor's Office
Official Answer Mayor's Office

Contact the Cemetery Department at 978-745-0195. Visit http://salem.com/Pages/SalemMA_Cemetery/index for more information.

JACyzon

I read about the change from Northside to WM. will this change impact our composting service?

Top tip
Mayor's Office
Official AnswerAccepted Answer Mayor's Office

No, curbside compost collection is handled under a different contract. The curbside compost contractor will remain Black Earth Composting and collection will continue on your regular compost pick-up day, once per week, even after June 1st.

Mayor's Office

How do I make Interment arrangements?

Top tip
Mayor's Office
Official Answer Mayor's Office

Contact the Cemetery Department at 978-745-0195. Visit http://salem.com/Pages/SalemMA_Cemetery/index for more information.

Mayor's Office

Who do I report a dead animal on public property to?

Top tip
Mayor's Office
Official Answer Mayor's Office

Contact the Open Space Department at 978-745-0195 or the Department of Public Service at 978-744-3302 Monday through Friday 7-3pm. Monday through Friday 3pm-11pm you may call through to the non-emergency police number at 978-744-0171 and...Read more »

Brian Parker

Do multi family homes get 1 toter per apartment/household?

Top tip
Mayor's Office
Official AnswerAccepted Answer Mayor's Office

In general, single family homes will receive one set of trash and recycling carts. Two- and three-family residences will receive two sets (each set has one trash cart and one recycling cart). Four- and five-unit residences will receive t...Read more »

Mayor's Office

Who do I report a downed, broken, or hanging city tree limb to?

Top tip
Mayor's Office
Official Answer Mayor's Office

Call the Salem Department of Public Service (DPS) at 978-744-3302 or report it at www.seeclickfix.com/salem_ma.

blubberhollow63

How do neighbors apply for resident sticker parking only for their street?

Top tip
Mayor's Office
Official AnswerAccepted Answer Mayor's Office

Adding a street to a resident parking zone requires an Ordinance by the City Council. You should contact your Ward Councillor to initiate the process. Contact information for City Councillors is available here: http://www.salem.com/city-...Read more »

Mayor's Office

Who do I contact to report the need for beach clean-up?

Top tip
Mayor's Office
Official Answer Mayor's Office

Contact The Department of Open Space at 978-745-0195.

Lisa

Where are people putting their trash-recycling bins now that we have curb snowbanks? No driveway space & hate to put them out in the street.

Top tip
Mayor's Office
Official Answer Mayor's Office

The recommendation from Waste Management is to leave the closed carts on the sidewalk side of the snowbank. The City recognizes this may temporarily block the sidewalk and so residents are encouraged to remove their carts as soon as feas...Read more »

Lisa

Is there a limit on the number of unrelated adults that can rent (as roommates) a single family house?

Top tip
Mayor's Office
Official Answer Mayor's Office

City of Salem Zoning regulations allow no more than three unrelated individuals to occupy a unit.

Mayor's Office

How do I report sewer backup or flooding issues?

Top tip
Mayor's Office
Official Answer Mayor's Office

Contact DPS at 978-744-3302 during normal business hours. After hours contact the Salem Police @ 978-744-1212.

Mayor's Office

Can I get a mooring at Misery Island?

Top tip
Mayor's Office
Official Answer Mayor's Office

No. Although a Salem Island, the water arund it is in Beverly's jurisdiction. They are not allowing new moorings but do provide first come -first serve public moorings at the island. They are orange and marked BHD. There is currently no ...Read more »

Mayor's Office

Who do I report abandoned trash to?

Top tip
Mayor's Office
Official Answer Mayor's Office

Please feel free to contact the Open Space Division at 978-745-0195 or the Department of Public Service at 978-744-3302 to report a trash issue. You may also report it at www.seeclickfix.com/salem_ma. Unfortunately, we may not be able to...Read more »

Isa Leshko

Can the plastic windows in envelopes be recycled? Do they need to be removed from the paper envelope first? Thanks.

Top tip
Mayor's Office
Official Answer Mayor's Office

Plastic windows in envelopes do not need to be removed. They can be included in the recycling.

EDS

What are the current water restrictions & do they apply to the Community Gardens?

Top tip
Mayor's Office
Official Answer Mayor's Office

As of this date (August 18, 2016), there are no current water restrictions in place in Salem.

Erik

I would would like to put a tv in my store window to showcase my work to people passing by. Is that allowed in the city of Salem?

Top tip
Mayor's Office
Official Answer Mayor's Office

The City's Ordinances do not permit "Signs that have blinking, flashing or fluttering lights or other illuminating devices, which have a changing light intensity, brightness or color." For more information, please call the Building Inspe...Read more »

Isa Leshko

Is there no trash collection next week? Or do we start using the new bins now for collection during the week of Nov. 2nd?

Top tip
Mayor's Office
Official Answer Mayor's Office

Trash and recycling collection will take place next week on its regular schedule. Do not use your new trash and recycling carts until the week of November 2nd.

Felicia

What are the rules and regulations of a curb side yard sale in Salem? TIA

Top tip
Mayor's Office
Official Answer Mayor's Office

Regulations regarding yard sales are outlined in the City Ordinances, chapter 34, Article III: https://www.municode.com/library/ma/salem/codes/code_of_ordinances?nodeId=PTIIICOOR_CH34SEGO_ARTIIISIYASA

Applications for yard sale licens...Read more »

Isa Leshko

Will the City pick up or old trash/recycling barrels once the new ones go into effect? Otherwise, how should we dispose of them?

Top tip
Mayor's Office
Official Answer Mayor's Office

Old barrels can be used for yard waste. If you wish to dispose of them, there will be a drop off provided at the Department of Public Services facility at 5 Jefferson Avenue. You may drop off your old barrels to be recycled between 7am a...Read more »

JoeCorrao

What is the law as far as a business next door hanging signs on our fence

Top tip
Mayor's Office
Official Answer Mayor's Office

If a business is hanging a sign on a fence that you own, please call the Building Inspector's office at (978) 745-9595 ext. 5641.Read more »

JKauffman

What is the rule for raising chickens in Salem? Just moved here and would like to have a small coop just for family eggs.

Top tip
Mayor's Office
Official Answer Mayor's Office

Please contact the Animal Control Officer at 978-744-0171 x121 with any specific questions. In addition, be aware that some accessory structures may fall under zoning and building codes; check with the Building Department for more detail...Read more »

livmarion

Where to purchase a Charlie Card?

Top tip
Mayor's Office
Official AnswerAccepted Answer Mayor's Office

The MBTA has a listing of locations where you can purchase a Charlie Card online here: http://www.mbta.com/fares_and_passes/sales_locations/

You can also purchase passes online here: https://commerce.mbta.com/

blubberhollow63

Do you know when there will be street lights will be working at the intersection of Grove/Mason and Harmony? It is very dark there.

Top tip
Mayor's Office
Official AnswerAccepted Answer Mayor's Office

The street lights at this intersection should be functioning normally, unless a timer or photo cell has malfunctioned. The City Electrician will review the intersection tonight.

BK

Who can I call when I have a problem in the St Marys cemetery located on North St. Does the Salem Police patrol there or the Peabody Police

Top tip
Mayor's Office
Official Answer Mayor's Office

You can call the Salem Police Department at 978-744-1212. Most of the privately operated cemetery is in Salem, but portions are also located in the City of Peabody. Nevertheless, the Salem Police Department can assist if you need to repo...Read more »

PB

How do I sign up for the Green billing offer?

Top tip
Mayor's Office
Official Answer Mayor's Office

You can sign up for electronic billing at https://epay.cityhallsystems.com/register/.

To pay a bill electronically, you can also select the applicable bill type on this website: http://www.salem.com/home/pages/pay-bills-online.

Mayor's Office

Who do I report missing or damaged water main covers to?

Top tip
Mayor's Office
Official Answer Mayor's Office

Contact DPS at 978-744-3302 during normal business hours. After hours contact the Salem Police @ 978-744-1212.

Lisa

How many resident parking permits can be issued to a single family house? Is there a limit?

Top tip
Mayor's Office
Official Answer Mayor's Office

If it is a family then there is no limit; every vehicle that is registered can have a permit.

However, if the residents are non-related then only three can receive permits per Ordinance.

EDS

Is there a minimum age for operating a motorized scooter? 2 boys on my St are racing them in the street and through the neighborhood. T

Top tip
Mayor's Office
Official Answer Mayor's Office

The following information is from the Massachusetts Registry of Motor Vehicles:

MOTORIZED SCOOTER
A motorized scooter is any two or three-wheeled vehicle with
handlebars and an electric or gas motor that can mov...Read more »

Peter

How do I get a tree planted in front of my home?

Top tip
Mayor's Office
Official AnswerAccepted Answer Mayor's Office

To request a location to be added to the list for tree plantings, please contact Ron Malionek of the Department of Public Services at RMalionek@Salem.com or call 978-744-3302.

Peg

Has there been a fix announced for the new street lights shining into peoples' homes and bedrooms?

Top tip
Mayor's Office
Official Answer Mayor's Office

The Electrical Department can place shielding to redirect light from a street light if necessary. Please call the department at (978) 745-6300 to report the location.

Mayor's Office

If I need my water turned on or shut off, who do I call?

Top tip
Mayor's Office
Official Answer Mayor's Office

Call Salem Department of Public Service (DPS) at 978-744-3302 to request a water turn-on or shut-off. Typically they are scheduled between the hours of 9:00am - 2:00pm weekdays.  The cost is $25 each for the turn off as well as a turn on...Read more »

Mayor's Office

Who do I report frozen pipes to?

Top tip
Mayor's Office
Official Answer Mayor's Office

Contact DPS at 978-744-3302 during normal business hours. After hours contact the Salem Police @ 978-744-1212.  The City of Salem Department of Public Services staff may be able to assist in thawing your frozen service. There is a $300.0...Read more »

blubberhollow63

Not a question, just want to say thank you for adding a sign on the corner of Mason and Oak Street. DO NOT PARK FROM HERE TO THIS CORNER. T

Top tip
Mayor's Office
Official Answer Mayor's Office

You're welcome! As a reminder, parking within 20' of an intersection is not permitted, whether or not there is signage posted. See: https://www2.municode.com/library/ma/salem/codes/traffic?nodeId=SATRORSAMA_ARTV-ATAYZORE_S74GEPRTOZORead more »

Larry

What can be done about a neighbor who constatly places his trash and recycling in front of your property?

Top tip
Mayor's Office
Official Answer Mayor's Office

If the neighbor is dumping loose trash and recycling on your property, you should contact the Salem Police at 978-744-1212 and the Health Department at 978-741-1800.

If the neighbor is placing Waste Management trash and recycling cart...Read more »

Mayor's Office

Can I use a chimenea or outdoor fireplace in my yard or on my deck?

Top tip
Mayor's Office
Official Answer Mayor's Office

The simple answer is no. Due to the density of population and the proximity of housing, Salem does not allow any outside burning within the city limits. Cooking fires under specific guidelines are allowed, however gas or charcoal grills ...Read more »

Mayor's Office

As a Salem Resident where can I get a Forest River Pool Pass and when is the pool open?

Top tip
Mayor's Office
Official Answer Mayor's Office

The Forest River Pool is a community pool open to Salem residents only. In season the pool is open seven days a week from 11 a.m. to 6 p.m., with family swim on Wednesday evenings from 6 p.m. to 8 p.m. The pool is operated by the Salem Y...Read more »

Mayor's Office

Can I get a mooring in Salem Harbor

Top tip
Mayor's Office
Official Answer Mayor's Office

Yes. You can rent one from a private company or own your own. All moorings are privately owned; the city does not have moorings or slips for rent. The city issues a permit for the space the mooring goes into. For more information about m...Read more »

Mayor's Office

How do report getting my sidewalk repaired?

Top tip
Mayor's Office
Official Answer Mayor's Office

There are several ways to request sidewalk repair. One way is to complete the Sidewalk Repair Form (http://salem.com/Pages/SalemMA_DPW/forms/sidewalkrepairform.doc) mail or deliver it to Salem DPS, 5 Jefferson Ave. Salem, MA 01970. You m...Read more »

Mayor's Office

What does the GIS Administrator do?

Top tip
Mayor's Office
Official Answer Mayor's Office

The GIS Administrator manages all spatial data for the City and provides cartographic support for its municipal departments and citizens.

Mayor's Office

What is GIS?

Top tip
Mayor's Office
Official Answer Mayor's Office

A brief summary of what GIS is can be found here: http://www.salem.com/Pages/SalemMA_GIS/whatisgis

Mayor's Office

I would like to use the Salem dog park. How can I get a pass?

Top tip
Mayor's Office
Official Answer Mayor's Office

A Pooch Pass can be purchased at the Park, Recreation & Community Services located at 5 Broad Street. The dog park is open to Salem residents and non-residents. To obtain a Pooch Pass, you must complete an application, present a dog lice...Read more »

Mayor's Office

Where is the transfer station and what are the costs?

Top tip
Mayor's Office
Official Answer Mayor's Office

The Salem Transfer Station is operated by Northside Carting and is located on Swampscott Road. It is open Monday-Friday from 7:30am-4pm and Saturdays from 8:30-11:30am. The station is closed on holidays. Currently Salem residents with a ...Read more »

Mayor's Office

How do I report a water main break?

Top tip
Mayor's Office
Official Answer Mayor's Office

To report a Water Main break, immediately call Salem Department of Public Service (DPS) at 978-744-3302. After hours call Salem Police @ 978-744-1212 and they will contact us accordingly.

Mayor's Office

How do I call the Salem Police Department non-emergency business line?

Top tip
Mayor's Office
Official Answer Mayor's Office

Always dial 911 in an emergency. The Salem Police Department Non-Emergency business line is 978-744-0171. For a complete listing of telephone extensions and fax numbers go to www.salempd.net/contactus

Mayor's Office

How do I get a final water meter reading?

Top tip
Mayor's Office
Official Answer Mayor's Office

The realtor should check the meter and call in the final reading along with the new owner's information to 978-619-5674, so the Water Dept. can prepare a final bill. This should be done within a couple of days of the closing.Read more »

Mayor's Office

Does the City provide any scholarships for Salem residents?

Top tip
Mayor's Office
Official Answer Mayor's Office

The Mayor's Office has two scholarship forms available - The Trust Fund Scholarship Award and the Taxpayer Scholarship Award. Forms are available in the Mayor's Office and may be delivered by mail, fax, or email. The forms may also be do...Read more »

Mayor's Office

What are the temperature requirements for rental units during the heating season?

Top tip
Mayor's Office
Official Answer Mayor's Office

According to The Massachusetts Housing Code section 410.201: "Temperature Requirements: The owner shall supply heat in every habitable room and every room containing a toilet, shower or bathtub to at least 68 degrees Fahrenheit (20C) be...Read more »

Mayor's Office

Are mobile food units allowed in Salem?

Top tip
Mayor's Office
Official Answer Mayor's Office

Yes. If you are considering operating a mobile food unit in Salem, you must submit an application (available at http://www.salem.com/Pages/SalemMA_Health/applications), and your cart/unit must be inspected to ensure compliance with the M...Read more »

Mayor's Office

Why does the fire engine respond when a request is made for an ambulance?

Top tip
Mayor's Office
Official Answer Mayor's Office

All Fire Department personnel are medically trained and can often arrive before an ambulance. Because the ambulance is not strategically placed in one of our firehouses, it usually takes longer to arrive on a medical scene. The firefight...Read more »

Mayor's Office

Where is the city's GIS located?

Top tip
Mayor's Office
Official Answer Mayor's Office

GIS is located at 120 Washington Street on the 2nd floor. Direct all inquiries to 978-619-5645 or visit http://salem.com/Pages/SalemMA_GIS/index.

Mayor's Office

Why does the emergency equipment run with lights and siren, then just turn them off?

Top tip
Mayor's Office
Official Answer Mayor's Office

On occasion, the fire engine and ambulance will be driving with lights and sirens and then suddenly turn them off--perhaps only to turn into a shopping center parking lot or side street. Be assured that whent his happens it means we have...Read more »

Mayor's Office

Is the Ferry running?

Top tip
Mayor's Office
Official Answer Mayor's Office

The Salem Ferry, from Blaney Street Wharf in Salem to Boston, runs seasonally from May through October. For more information visit http://www.bostonharborcruises.com/salem-ferry/.

Mayor's Office

My water meter must be broken, the reading is too high.

Top tip
Mayor's Office
Official Answer Mayor's Office

Large water bills may be an indication of a leak or some other problem. It may also be due to outside watering in warmer months or an increase in the number of residents in the household. In addition, water rates went up effective August...Read more »

Mayor's Office

Does the Fire Department install and/or inspect child car seats?

Top tip
Mayor's Office
Official Answer Mayor's Office

At this time the Fire Department does not offer car seat inspections. You can find a certified car seat inspector by searching online here: http://www.safercar.gov/cpsApp/cps/index.htm.

Mayor's Office

How do I report a catch basin repair?

Top tip
Mayor's Office
Official Answer Mayor's Office

Call the Salem Department of Public Service (DPS) at 978-744-3302 or report it at www.seeclickfix.com/salem_ma.

Mayor's Office

How do I call the Salem Police Department for a non-emergency request for police?

Top tip
Mayor's Office
Official Answer Mayor's Office

Always dial 911 in an emergency. The Salem Police Department Non-Emergency request for police telephone number is 978-744-1212.

Mayor's Office

How can I obtain a copy of a fire report?

Top tip
Mayor's Office
Official Answer Mayor's Office

Most fire report copies are available at the Fire Prevention Office 27 Fort Ave. Salem,MA 01970. This office is open Monday thru Friday 8am-9am and again from 2pm-4pm.

Mayor's Office

If I can't attend a particular Planning Board hearing but would like to make my opinion known about a petition, what should I do?

Top tip
Mayor's Office
Official Answer Mayor's Office

Written comments for consideration by the Board may be submitted to via email (dmenon@salem.com), fax (978-740-0404) or mail (Department of Planning and Community Development, 120 Washington St., Third Floor, Salem, MA 01970). If comment...Read more »

Mayor's Office

How do I get my fingerprints done?

Top tip
Mayor's Office
Official Answer Mayor's Office

Salem residents and employees may have their fingerprints done between 8AM-9AM during regular business days by coming to the Police Department. Proper state ID is required and applicants need to supply the blank, un-signed fingerprint ca...Read more »

Mayor's Office

When will/did the sewer rates change?

Top tip
Mayor's Office
Official Answer Mayor's Office

Water and sewer rates changed on July 1, 2014. Check the back of your bill for the current rates or call (978) 619-5675 for specifics.

Mayor's Office

Are there slips available?

Top tip
Mayor's Office
Official Answer Mayor's Office

Check availabilty with Hawthorne Cove Marina 978-740-9890 / Mariners Port 781-631-4800 / Pickering Wharf Marina 978-744-2727

Mayor's Office

Are there overnight moorings available?

Top tip
Mayor's Office
Official Answer Mayor's Office

Transient moorings are available through Hawthorne Cove Marina or slips at Pickering Wharf Marina.

Mayor's Office

What should I know about West Nile Virus (WNV)?

Top tip
Mayor's Office
Official Answer Mayor's Office

West Nile Virus is a mosquito-carried virus that can cause encephalitis (inflammation of the lining of the brain & spinal cord). However, in most people, WNV infection causes no or mild illness. To learn how you can protect yourself or y...Read more »

Mayor's Office

Do I have to report a traffic accident to the Police?

Top tip
Mayor's Office
Official Answer Mayor's Office

All accidents resulting in personal injury and/or property damage more than $1000 must be reported to police. Operators are required to complete a Crash Report within 5 business days and file one copy with each the Police Department of t...Read more »

Mayor's Office

How do I get to my mooring?

Top tip
Mayor's Office
Official Answer Mayor's Office

There are dinghy racks along the beach at Winter Island, call 978-745-9430 for rental rates and parking fees

Mayor's Office

Why wasn't my recycling picked up?

Top tip
Mayor's Office
Official Answer Mayor's Office

It could be for a number of reasons: there is a different recycling truck from the trash truck so it may not have passed your neighborhood yet; the recycling could have non-recyclable items in it; or it could have been missed. If it was ...Read more »

Mayor's Office

How much does it cost to own a mooring

Top tip
Mayor's Office
Official Answer Mayor's Office

The initial start up cost will be approx $1000. To have one built and put into place by a mooring co. Once in place the mooing is yours for life as long as you pay your mooring fee each year.

Mayor's Office

How much does a dog license cost?

Top tip
Mayor's Office
Official Answer Mayor's Office

Any dog 6 months or older in Salem must be licensed by the City. You can download our renewal/new dog license at http://salem.com/Pages/SalemMA_Clerk/dogform.pdf or you can send it in with your census form. You may also come to the City ...Read more »

Mayor's Office

Why was my trash/my neighbors trash not picked up?

Top tip
Mayor's Office
Official Answer Mayor's Office

There can be many reasons why trash was not picked up. Board of Health regulation #7, which is posted at http://www.salem.com/Pages/SalemMA_Health/index, relates to trash in Salem. Additional information about trash and recycling is also...Read more »

Mayor's Office

Where do I get the mooring application?

Top tip
Mayor's Office
Official Answer Mayor's Office

Permit application forms can be downloaded from http://salem.com/Pages/SalemMA_Harbormaster/forms or call the Harbormaster’s office at 978-741-0098 to request it by mail or fax.

Mayor's Office

I would like to open a restaurant or retail food establishment in Salem. What do I need to do?

Top tip
Mayor's Office
Official Answer Mayor's Office

To open a restaurant or retail food store in the City of Salem, you must first set up an appointment with the Health Agent to review floor plans and menu for your proposed establishment. At time of review, permit application must be subm...Read more »

Mayor's Office

I'd like to reserve a camp site, the function hall, or a picnic area at Winter Island. How do I make a reservation?

Top tip
Mayor's Office
Official Answer Mayor's Office

If interested in reserving the Winter Island function hall, picnic areas, or tent/RV sites, please call (978) 745-9430 between March 16 and Nov 1. Please contact the Recreation Supervisor (978) 744-0180, ext. 20 between November 2nd and ...Read more »

Mayor's Office

How can I report my street needing sweeping?

Top tip
Mayor's Office
Official Answer Mayor's Office

Contact Department of Public Service at 978-744-3302 or refer to the street sweeping schedule posted at http://salem.com/Pages/SalemMA_DPW/index.

Mayor's Office

Why does the Fire Department bring the fire engine just for a simple inspection?

Top tip
Mayor's Office
Official Answer Mayor's Office

There are two reasons for this. First, these inspections are conducted by on-duty firefighters that must be ready to respond to an emergency call from the field. That is why you almost always see the personnel together as a crew with an ...Read more »

Mayor's Office

Can the City's data and interactive GIS module be used to create legal documents?

Top tip
Mayor's Office
Official Answer Mayor's Office

No. The City's data is for reference purposes only, and is not sufficiently accurate to use for a legal document, such as a property line survey.Read more »

Mayor's Office

Are semi-public or public pools permitted by the Board of Health?

Top tip
Mayor's Office
Official Answer Mayor's Office

Yes. Semi-public and public pools in Salem are required to have a certified pool operator working at them and must be in compliance with the Massachusetts state code regarding swimming pools, available at http://www.mass.gov/Eeohhs2/doc...Read more »

Mayor's Office

Is there space at Kernwood or McCabe Marina?

Top tip
Mayor's Office
Official Answer Mayor's Office

No. There are waiting lists but there is a good turnover out by the Beverly Bridge. A separate list exists to move up, but turnover is negligible and you would incur the cost of moving. Call the Harbormaster’s office at 978-741-0098 for ...Read more »

Mayor's Office

Do recreational camps for children have to be licensed?

Top tip
Mayor's Office
Official Answer Mayor's Office

Yes. In Salem, recreational camps for children must be inspected and licensed by the Salem Board of Health on an annual basis. In order to be licensed, the camp must meet all regulatory standards established by the Massachusetts Departme...Read more »

Mayor's Office

Will the Fire Department fill my fire extinguisher?

Top tip
Mayor's Office
Official Answer Mayor's Office

No, the Fire Department does not refill extinguishers. An approved and licensed vendor can be found in a phone directory or by searching online.

Mayor's Office

How do I report a catch basin clean-out?

Top tip
Mayor's Office
Official Answer Mayor's Office

Call the Salem Department of Public Service (DPS) at 978-744-3302 or report it at www.seeclickfix.com/salem_ma.

Mayor's Office

I would like to get a sticker for my vehicle to use the city parks during the summer months. How can I get a sticker for my car?

Top tip
Mayor's Office
Official Answer Mayor's Office

Residents and non-residents interested in purchasing a park sticker may do so at the Park, Recreation & Community Services Department at 5 Broad Street. Both residents and non-residents must present a license and registration, along with...Read more »

Mayor's Office

What is lead poisoning, how is it prevented, and what should I do if I have concerns about lead paint in my rental unit?

Top tip
Mayor's Office
Official Answer Mayor's Office

Lead poisoning can occur from lead dust and lead paint, water and soil, toy jewelry, pots, dishes, home remedies, and candy from other countries. Lead dust and lead paint in older homes can poison children. When old paint peels and crack...Read more »

Mayor's Office

How can I obtain a curb cut permit?

Top tip
Mayor's Office
Official Answer Mayor's Office

Download a curb cut application at http://www.salem.com/Pages/SalemMA_Engineer/CURB%20CUT%20APPLICATION.pdf or visit the City Engineer’s office at 120 Washington Street, 4th floor.

Mayor's Office

Does the Fire Department give tours of the Fire Station?

Top tip
Mayor's Office
Official Answer Mayor's Office

Yes, you can schedule a tour of the Fire Station for groups of kids and others. It is best if you call ahead and schedule a time to visit the station if it is a group of kids. This helps ensure that there is someone from the department t...Read more »

Mayor's Office

Who is responsible for supplying power to a residence or a business?

Top tip
Mayor's Office
Official Answer Mayor's Office

Contact National Grid at https://www1.nationalgridus.com/Massachusetts or by calling 1-800-322-3223.

Mayor's Office

I have brown water, what should I do?

Top tip
Mayor's Office
Official Answer Mayor's Office

Run your water until it turns clear. Check your water heater for problems. This could be as a result of hydrant flushing or a water break in your neighborhood within the City system. If so, information should be available at Salem.com.

Mayor's Office

Is there a ramp to launch my boat?

Top tip
Mayor's Office
Official Answer Mayor's Office

Winter Island Park and McCabe Marina call 978-744-0733 for hours and fees

Mayor's Office

How do I find out about Liquor Licenses?

Top tip
Mayor's Office
Official Answer Mayor's Office

You can call the Licensing Department directly at 978-745-9595 x5648 to check availability and ask about the process.

Mayor's Office

Am I able to put my boat in the water at McCabe Marina? I'm also interested in the dinghy rack program. What steps do I need to take?

Top tip
Mayor's Office
Official Answer Mayor's Office

McCabe Marina is open to residents and non-residents interested in launching and hauling boats or placing a mooring in the water. McCabe also offers a dinghy rack program. Applications are available at the Park, Recreation & Community Se...Read more »

Mayor's Office

Do I need a sign permit, and how do I apply for one?

Top tip
Mayor's Office
Official Answer Mayor's Office

All exterior signs, awnings and interior signs that can be seen from the exterior are required to receive permitting prior to installation. You must submit a sign permit application, supporting materials, and a permit fee to the Departme...Read more »

Mayor's Office

When is my trash pick-up day?

Top tip
Mayor's Office
Official Answer Mayor's Office

The City’s trash and recycling route and schedule is available at http://salem.com/Pages/SalemMA_Recycling/TRASH%20ROUTE%20MAP.

Mayor's Office

Is there a place to tie up at Salem Willows?

Top tip
Mayor's Office
Official Answer Mayor's Office

The city is currently trying to buy a new float at this time. Unsure if it will be installed this year.

Mayor's Office

How do I pay a parking ticket?

Top tip
Mayor's Office
Official Answer Mayor's Office

Parking tickets may be paid at Salem City Hall located at 93 Washington Street in the Collector's Office. They may also be paid at Kelley & Ryan Associates, 2 Broadway Street, Beverly, Ma. If you would like to mail your tickets, you ma...Read more »

Mayor's Office

What can and can't be recycled?

Top tip
Mayor's Office
Official Answer Mayor's Office

Review the website under Departments: Recycling/Trash, What Can Be Recycled?

Mayor's Office

How do I report a pothole?

Top tip
Mayor's Office
Official Answer Mayor's Office

Call the Salem Department of Public Service (DPS) at 978-744-3302, email it to potholes@salem.com, or report it at www.seeclickfix.com/salem_ma.

Mayor's Office

How was my water payment applied?

Top tip
Mayor's Office
Official Answer Mayor's Office

Call the Collector's office at (978) 619-5622 for specific payment information.Read more »

Mayor's Office

Why do I have a past due amount, I already paid the bill?

Top tip
Mayor's Office
Official Answer Mayor's Office

Your past check may have been received after the current bill was prepared. Call the Collector's office at (978) 619-5622 for specific payment information.Read more »

Mayor's Office

How can a business participate in recycling?

Top tip
Mayor's Office
Official Answer Mayor's Office

Review http://salem.com/Pages/SalemMA_Recycling/index. Also, if your business is in an area which offers curbside pick-up; you can leave your recycling curbside.

Mayor's Office

Trash continues to be inappropriately stored?

Top tip
Mayor's Office
Official Answer Mayor's Office

To report improperly stored trash, call the Health Department at (978) 741-1800 or report it at www.seeclickfix.com/salem_ma.

Mayor's Office

Are there funds available for homeowners to fix their homes?

Top tip
Mayor's Office
Official Answer Mayor's Office

Yes. Information about the Housing Rehabilitation Loan Program can be found at http://salem.com/Pages/SalemMA_DPCD/housing

Mayor's Office

Who is the Salem Historical Commission?

Top tip
Mayor's Office
Official Answer Mayor's Office

The Salem Historical Commission is a volunteer board of Salem residents who are appointed by the Mayor and are confirmed by the City Council. The Commission reviews applications from owners of property in historic districts who are propo...Read more »

Mayor's Office

Is transportation available for senior citizens?

Top tip
Mayor's Office
Official Answer Mayor's Office

The Council on Aging provides curb-to-curb transportation Monday through Friday to senior citizens who need rides to and from the Senior Center, medical facilities (in Salem and neighboring communities), supermarkets, hair salons, etc. C...Read more »

Mayor's Office

What department is responsible for electrical inspections?

Top tip
Mayor's Office
Official Answer Mayor's Office

Call the Electrical Department between the hours of 1:00 p.m. and 2:00 p.m. and 3:30 p.m. to 4:00 p.m. Monday through Friday and until 7:00 p.m. on Thursday.

Mayor's Office

How do I report a sinkhole?

Top tip
Mayor's Office
Official Answer Mayor's Office

Use the Citizen Action Center to make a request with the address or location of sinkhole(s) or call Salem Department of Public Service (DPS) at 978-744-3302.

Mayor's Office

How do I know if I have to come before the Conservation Commission?

Top tip
Mayor's Office
Official Answer Mayor's Office

Any activity that is located within 100 ft. of a coastal or inland wetlands, within 200 ft. of a perennial river and/or stream or is within an area subject to flooding (Zone A or Zone V) requires an application for review and approval by...Read more »

Mayor's Office

How do I apply to be a Police Officer?

Top tip
Mayor's Office
Official Answer Mayor's Office

Salem is a civil service community and as such a perspective police officer must first take the Civil Service Entrance Exam for the position and then be placed on a certification list before being considered for hire. For more informatio...Read more »

Mayor's Office

How do I get more information about the Salem Police Department?

Top tip
Mayor's Office
Official Answer Mayor's Office

For a complete listing of telephone extensions, fax numbers, e-mail address, directions and a wide range of information about the Salem Police Department, to include its many services and resources, go to our website at www.salempd.net.

Mayor's Office

Where is the Electrical Department at and who can I talk to about a possible concern?

Top tip
Mayor's Office
Official Answer Mayor's Office

Contact the Electrical Department at 978-745-6300 or visit their office at 44 Lafayette Street, 2nd floor. Report electrical issues, including street light and traffic light problems, by calling that office or reporting it at www.seeclic...Read more »

Mayor's Office

Why do I need to apply for a temporary food service permit?

Top tip
Mayor's Office
Official Answer Mayor's Office

You must apply for a temporary food permit if you are serving food to the public outside of a permitted food establishment. Permitted food establishments must still fill out a temporary food service permit application. Church bake sales ...Read more »

Mayor's Office

Are tanning salons inspected and permitted by the Board of Health?

Top tip
Mayor's Office
Official Answer Mayor's Office

Yes. Tanning salons are inspected yearly by the Board of Health sanitarians. Full state regulations are available at http://www.mass.gov/Eeohhs2/docs/dph/regs/105cmr123.pdf.

No person 14 years of age to 17 years of age, inclusive, sha...Read more »

Mayor's Office

Im interested in holding an event on Salem Common. What are the fees and how do I reserve the Common?

Top tip
Mayor's Office
Official Answer Mayor's Office

In order to use Salem Common for an event, you must contact Parks, Recreation, and Community Services at 978- 744-0180. The fees for Salem Common are as follow: Wedding $50 (resident) or $100 (non-resident), Road Race $75 (resident) or ...Read more »

Mayor's Office

How can I find the latest trash and recycling regulations?

Top tip
Mayor's Office
Official Answer Mayor's Office

Review http://salem.com/Pages/SalemMA_Recycling/index for a summary of the rules. Salem currently has mandatory weekly recycling and a three 35 gallon/50 lb. bag and/or barrel limit.

Mayor's Office

Can I rent a mooring?

Top tip
Mayor's Office
Official Answer Mayor's Office

Check availabilty with Hawthorne Cove Marina 978-740-9890 and Salem Water Taxi 978-745-6070

Mayor's Office

What department do I contact to report a malfunctioning street light?

Top tip
Mayor's Office
Official Answer Mayor's Office

Call the Electrical Department at 978-745-6300 or report it at www.seeclickfix.com/salem_ma.

Mayor's Office

What are the current trash rates?

Top tip
Mayor's Office
Official Answer Mayor's Office

Current trash fees and additional information about who is required to pay the trash fee is available at http://salem.com/Pages/SalemMA_Recycling/trashfee.

Mayor's Office

Where can I find more information about major construction projects happening in Salem?

Top tip
Mayor's Office
Official Answer Mayor's Office

For more information about the on-going or planned construction projects, both public and private, happening in Salem, visit www.buildingsalem.com.

Mayor's Office

Does the Board of Health hold flu clinics?

Top tip
Mayor's Office
Official Answer Mayor's Office

The Board of Health offers three flu clinics in the fall for people 65 and older and anyone with chronic health problems. For more information call the Salem Board of Health at 978-741-1800.

Mayor's Office

I am researching Salem's water quality, how can I find specific information?

Top tip
Mayor's Office
Official Answer Mayor's Office

The most recent Water Quality Report for Salem is posted and available at http://salem.com/Pages/SalemMA_Water/index.

Mayor's Office

How do I obtain a copy of a police or accident report?

Top tip
Mayor's Office
Official Answer Mayor's Office

Copies of police and accident reports can be obtained by visiting the Records Division of the Police Department at 95 Margin Street, Salem, MA. The hours of operation are: Monday 9AM - 12 Noon; Tuesday 11M - 2PM; Thursday 2PM - 6PM; and ...Read more »

Mayor's Office

I am looking for an affordable day playground program to send my child to. What do you have to offer?

Top tip
Mayor's Office
Official Answer Mayor's Office

During the summer months the Park, Recreation & Community Services Department offers a nine-week day playground program at Forest River Park. The program runs Monday through Friday from 8:00 a.m. to 4:00 p.m. Snacks are provided; however...Read more »

Mayor's Office

How much does a business license cost?

Top tip
Mayor's Office
Official Answer Mayor's Office

If your business is located in the City of Salem the owner/s of the business can fill out the business certificate in the City Clerk’s office, room 3 at City Hall, and sign in the staff’s presence. If the form is removed from the office ...Read more »

Mayor's Office

I am a resident and am interested in finding out about what your department has to offer. What types of programs are available?

Top tip
Mayor's Office
Official Answer Mayor's Office

The Park, Recreation & Community Service Department offers a number of programs for adults, children and seniors. We offer athletic, cultural, social, educational and informational programs. A variety of programs are offered year round a...Read more »

Mayor's Office

Where can I find a schedule of upcoming Zoning Board of Appeals meetings and submittal deadlines?

Top tip
Mayor's Office
Official Answer Mayor's Office

Upcoming Board of Appeals meeting dates and deadlines: http://www.salem.com/Pages/SalemMA_ZBA/index

Mayor's Office

Who do I contact to book and event at Old Town Hall?

Top tip
Mayor's Office
Official Answer Mayor's Office

Information and additional details about booking Old Town Hall are available at http://salem.com/Pages/SalemMA_DPCD/rental.

Mayor's Office

Are there funds available to assist First Time Homebuyers?

Top tip
Mayor's Office
Official Answer Mayor's Office

Yes. Information about the First Time Homebuyer Downpayment Assistance Loan Program can be found at http://salem.com/Pages/SalemMA_DPCD/housing

Mayor's Office

Does the city have an interactive GIS module for the public to use?

Top tip
Mayor's Office
Official Answer Mayor's Office

Yes. Much of the City's spatial data can be accessed using its web-based interactive GIS module, which can be found here: http://host.appgeo.com/salemma/Read more »

Mayor's Office

What is the charge for a birth record?

Top tip
Mayor's Office
Official Answer Mayor's Office

If the birth occurred in Salem you may purchase a copy in the City Clerks Office room 3 of City Hall for $10.00.

If you would like to request a copy of a birth certificate by mail, click on the link below to download the form, then ma...Read more »

Mayor's Office

How can I eliminate paying the sewer charge for outside water usage?

Top tip
Mayor's Office
Official Answer Mayor's Office

You can purchase a “deduct meter” and hire a plumber to install it. This meter must be inspected by the Plumbing Department prior to your receiving credit on your bill. For more information about this program call 978-619-5674.

Mayor's Office

Does the Board of Health inspect and permit massage establishments/therapists?

Top tip
Mayor's Office
Official Answer Mayor's Office

No - the Massachusetts Department of Public Health regulates massage establishments and therapists. Visit http://www.mass.gov/?pageID=ocasubtopic&L=4&L0=Home&L1=Licensee&L2=Division+of+Professional+Licensure+Boards&L3=Board+of+Registrati...Read more »

Mayor's Office

How is sewer consumption calculated?

Top tip
Mayor's Office
Official Answer Mayor's Office

Based on water usage.

Mayor's Office

Where is the Licensing Department and who can I contact about a possible concern?

Top tip
Mayor's Office
Official Answer Mayor's Office

The Licensing Department is located on the 2nd floor of City Hall, 93 Washington Street. Contact them at 978-745-9595 x 5648 or visit http://salem.com/Pages/SalemMA_Licensing/index.

Mayor's Office

How do I get on the Agenda for a meeting?

Top tip
Mayor's Office
Official Answer Mayor's Office

All meetings are open to the public. Anyone may attend. However, if you need to submit an application to apply for a License, the Clerk will usually give you an available date when you submit your completed application.

Mayor's Office

Can I get a mooring at Village Street?

Top tip
Mayor's Office
Official Answer Mayor's Office

The Salem / Marblehead line runs roughly down the middle of the harbor. If you want to be closer to the Marblehead side call the Marblehead Harbormaster.

Mayor's Office

How do I get the address and/or directions to the police station?

Top tip
Mayor's Office
Official Answer Mayor's Office

The Salem Police station is located at 95 Margin Street, Salem, MA 01970 and is accessible from Routes 1, 128, 114, 1A and 95. For additional information please visit http://salempd.org/directions.

Mayor's Office

How do I get information about snow emergencies?

Top tip
Mayor's Office
Official Answer Mayor's Office

Snow emergency information may be obtained by calling 978-744-0171, ext 166. You may also get more information by visiting http://salem.com/Pages/snow/index.

Mayor's Office

What should I do if I am having trouble using the interactive GIS module?

Top tip
Mayor's Office
Official Answer Mayor's Office

If you are having trouble using the interactive GIS module, please refer to the help menus, which can be accessed by clicking on the question mark in the upper right portion of the module.

Mayor's Office

Permits are available to city leagues, high school teams and private organizations. How does one get a permit and from where?

Top tip
Mayor's Office
Official Answer Mayor's Office

Permits can be obtained by contacting the Recreation Supervisor at 978-744-0180, ext. 20.

Mayor's Office

Where is the Board of Health at and who can I contact about a possible concern?

Top tip
Mayor's Office
Official Answer Mayor's Office

The Board of Health is located at 120 Washington Street 4th Floor, you can call 978-741-1800 with concerns.

Mayor's Office

What is the charge for a marriage license?

Top tip
Mayor's Office
Official Answer Mayor's Office

Both parties must be present to apply for a marriage license. You may come to the City Clerk’s Office in room 3 of City Hall. The charge is $20.00. There is a 3 day waiting period before you can pick up the license.

Salem Road Warrior

Why does the new asphalt on Jefferson Ave, Jackson St, and Wilson Rd not connect (or if connected, why is it not level) w/ the old asphalt?

Top tip
Mayor's Office
Official Answer Mayor's Office

Typical sequence of paving work:
1. Work starts with the existing top 2-inches of pavement removed by grinding.
2. Leveling (thin layer of pavement) course installed to make roadway smooth for vehicular traffic.
3. Structures (manh...Read more »

Mayor's Office

What are the deadlines and submission requirements for the Salem Redevelopment Authority and Design Review Board meetings?

Top tip
Mayor's Office
Official Answer Mayor's Office

The SRA requires that all improvements to the exterior of a structure and any changes to signage to properties located within the Urban Renewal Areas undergo design review. The submission requirements and additional information can be fo...Read more »

Mayor's Office

When does the city commence sidewalk repair and when do they suspend for the season?

Top tip
Mayor's Office
Official Answer Mayor's Office

Generally, sidewalk repairs are performed during the warmer months starting in April throughout the fall months through November. After request is made, a Foreman will inspect and determine urgency/necessity of repair and resident will b...Read more »

Mayor's Office

I'd like to play golf at Olde Salem Greens. How much does it cost to play?

Top tip
Mayor's Office
Official Answer Mayor's Office

Olde Salem Green's Golf Course is open to residents and non-residents. Those interested can purchase a season pass or individual rounds of golf at the golf course. Fee's vary between resident, non resident, weekday and weekend rounds. ...Read more »

Mayor's Office

What types of Licenses does the Licensing Department issue?

Top tip
Mayor's Office
Official Answer Mayor's Office

The Licensing Department issues Licenses for Liquor, Common Victualler, Auto Dealers, Inn holders, Lodging Houses, Automatic Amusements, Weekday Entertainment, Vendors, Street Performers and Fortunetelling Licenses.

Mayor's Office

Who should I call for a mooring

Top tip
Mayor's Office
Official Answer Mayor's Office

Quality Marine Service 978-744-0986 / Mahoney Marine 978-979-4225 / Danvers Mooring 978-762-3775

Mayor's Office

Who are the currently licensed drain layers?

Top tip
Mayor's Office
Official Answer Mayor's Office

Information about licensed drainlayers is available by clicking on the appropriate links at http://salem.com/Pages/SalemMA_Engineer/index or by calling 978-619-5673.

Mayor's Office

What types of services does the Salem Council on Aging provide?

Top tip
Mayor's Office
Official Answer Mayor's Office

The Salem Council on Aging offers senior citizens a variety of services including transportation, lunches (on site at the Senior Center and home-delivered), recreational and social activities, social service support, volunteer opportuni...Read more »

Mayor's Office

How can I have my water shut off/turned back on?

Top tip
Mayor's Office
Official Answer Mayor's Office

Contact the Department of Public Services at (978) 744-3302; fee is $25 per shut off/turn on during normal business hours; $50 per shut off/turn on plus overtime at $35/hour; minimum of 4 hours during off hours.

Mayor's Office

What do I need to do to fill out an affidavit for vacancies or owner occupied properties?

Top tip
Mayor's Office
Official Answer Mayor's Office

Affidavits are available at http://salem.com/Pages/SalemMA_Recycling/trashfee.

Mayor's Office

What time is lunch served and how much does it cost?

Top tip
Mayor's Office
Official Answer Mayor's Office

Congregate meals are served Monday-Friday, 11:30 a.m., at the Senior Center, 5 Broad St. A $3.00 donation is requested from guests, but no one will be turned away due to lack of ability to make a donation. Lunch reservations must be made...Read more »

Mayor's Office

Where can I find a schedule of upcoming Planning Board meetings and submittal deadlines?

Top tip
Mayor's Office
Official Answer Mayor's Office

Upcoming Planning Board meeting dates and deadlines: http://www.salem.com/Pages/SalemMA_Planning/index

Mayor's Office

How much water is consumed on average, per person, per quarter?

Top tip
Mayor's Office
Official Answer Mayor's Office

About 1,000 cubic feet of water per person, per quarter is considered average consumption.

Mayor's Office

Where can I find a schedule of filing fees for Planning Board applications?

Top tip
Mayor's Office
Official Answer Mayor's Office

The Planning Board's schedule of fees is found at this link:

http://www.salem.com/Pages/SalemMA_Planning/pbfee.pdfRead more »

Mayor's Office

How can I pay my water bills on line?

Top tip
Mayor's Office
Official Answer Mayor's Office

Pay City bills online here: https://epay.cityhallsystems.com/?key=salem.ma.us. For more information about online payments for City bills, please visit http://salem.com/Pages/SalemMA_WebDocs/bills.

Mayor's Office

What recreational activities are offered at the center?

Top tip
Mayor's Office
Official Answer Mayor's Office

The Council on Aging offers senior citizens a variety of recreational programs and social opportunities. Programs include: line dancing, tap dancing, ballroom dancing, t'ai chi, exercise groups, yoga, bingo, day trips, computer instructi...Read more »

Mayor's Office

Where or how do I register to vote?

Top tip
Mayor's Office
Official Answer Mayor's Office

You may register to vote in person in room 5 at Salem City Hall or at any Massachusetts Registry of Motor Vehicles branch. You may also download a voter registration form that may be mailed in here http://www.sec.state.ma.us/ele/elepdf/2...Read more »

Mayor's Office

Who do I contact when I want a firebox taken out of service or when I want to work on the system.

Top tip
Mayor's Office
Official Answer Mayor's Office

Contact Fire Alarm Dispatch by calling their non-emergency number (978-744-1235). 24 hours advance notice is required to work on systems.

Mayor's Office

When does the Licensing Board hold their meetings?

Top tip
Mayor's Office
Official Answer Mayor's Office

The Licensing Board holds meeting on the 2nd and 4th Monday of every month.

Mayor's Office

What department do I contact when traffic signals are malfunctioning?

Top tip
Mayor's Office
Official Answer Mayor's Office

Call the Electrical Department at 978-745-6300 or report it at www.seeclickfix.com/salem_ma.

Mayor's Office

What department is responsible for the Municipal Fire Alarm System and Dispatch?

Top tip
Mayor's Office
Official Answer Mayor's Office

Call the office at 978-745-6300 during normal business hours.

Mayor's Office

What is the charge for a death record?

Top tip
Mayor's Office
Official Answer Mayor's Office

If the death occurred in Salem you may purchase a copy in the City Clerks office room 3 of City Hall for $10.00

Mayor's Office

Who do I call to file a complaint of underage drinking?

Top tip
Mayor's Office
Official Answer Mayor's Office

You can call the Licensing Department directly at (978) 619-5648.

KerryN

What is the National Grid work going on at Lafayette and Loring? It's been 2 days of jackhammering and noise so loud it shakes our house.

Top tip
Mayor's Office
Official Answer Mayor's Office

In most cases, the operation of construction equipment is not permitted between 8:00 a.m. and 5:00 p.m., Mondays-Saturdays, in particular if the noise from the construction activity carries over a residential property line. In some insta...Read more »

Mayor's Office

I'd like to register for some of the programs you offer. How do I register?

Top tip
Mayor's Office
Official Answer Mayor's Office

You may register online at www.salem.com. Scroll half-way down the page and click on "Online Recreation Program Registration" under the "Residents" heading. You may also register in person at the Park, Recreation & Community Services Dep...Read more »

Mayor's Office

What department is responsible for permits pertaining to Fire Alarm work being performed?

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Mayor's Office
Official Answer Mayor's Office

Any work pertaining to the installation of any fire alarm must be inspected by the Electrical Department. Call 978-745-6300 for details.

Mayor's Office

Why is my water bill higher than last bill, last year?

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Mayor's Office
Official Answer Mayor's Office

It may be as a result of a leaking faucet, toilet, or water heater. It could also be due to outside watering in the Spring/Summer and Fall months or an increase in the number of residents in the household.

Mayor's Office

Does the GIS Administrator provide maps and data for the public that is not available through the interactive GIS module?

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Mayor's Office
Official Answer Mayor's Office

Maps and data can be provided for public citizens for a fee. Any citizen requesting a map must comply with the City's Data Distribution Policy and fill out and return the request form found here: http://www.salem.com/Pages/SalemMA_GIS/da...Read more »

Mayor's Office

What is the charge for a marriage record?

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Mayor's Office
Official Answer Mayor's Office

If the marriage intention was filed in Salem you may purchase a copy in the City Clerks Office room 3 of City Hall for $10.00

Mayor's Office

How do I know if my property is in a local Historic District?

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Mayor's Office
Official Answer Mayor's Office

To determine whether your property is located within one of the four historic districts in Salem, please review the Historic Districts Map at http://salem.com/Pages/SalemMA_Historic/LocalHistoricDistricts.pdf. You can also consult with ...Read more »

Mayor's Office

What department is responsible for repairs to our decorative style street lights?

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Mayor's Office
Official Answer Mayor's Office

Call the office at 978-745-6300 between the hours of 8:00 a.m. to 4:00 p.m. Monday through Friday and 8:00 a.m. to 7:00 p.m. on Thursday'sRead more »

Mayor's Office

What kinds of health or medical services are available at the Senior Center?

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Mayor's Office
Official Answer Mayor's Office

A registered nurse is available Fridays 10 a.m. to noon, for consultation on health issues. Other medical professionals provide podiatry services, hearing screening, vision screening, massage therapy and health education programs at vari...Read more »

Mayor's Office

Is assistance available for completing and filing tax returns?

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Mayor's Office
Official Answer Mayor's Office

Yes. From February through April 15, AARP volunteers are available at the Senior Center to help senior citizens, disabled citizens and low-income citizens complete and file state and federal tax returns. Appointments are required. For mo...Read more »

Mayor's Office

If I can't attend a particular Zoning Board of Appeals hearing but would like to make my opinion known about a petition, what should I do?

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Mayor's Office
Official Answer Mayor's Office

Written comments for consideration by the Board may be submitted to via email (dmenon@salem.com), fax (978-740-0404) or mail (Department of Planning and Community Development, 120 Washington St., Third Floor, Salem, MA 01970). If comment...Read more »

Mayor's Office

Is assistance available for health insurance and prescription coverage issues?

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Mayor's Office
Official Answer Mayor's Office

The Council on Aging has social workers, as well as a SHINE (Serving the Health Insurance Needs of Elders) volunteer, who can provide assistance with health insurance, prescription coverage and other related issues. For details, call 978...Read more »

Mayor's Office

How do I go about having a banner hung up and learning about the process?

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Mayor's Office
Official Answer Mayor's Office

Applications for banners must be filled out and delivered to the Mayor's Executive Secretary. Applications are available at the Mayor's Office and may also be downloaded at the following link: http://www.salem.com/Pages/SalemMA_Council/f...Read more »

Mayor's Office

Where can I find a schedule of activities and a list of services offered by the Council on Aging?

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Mayor's Office
Official Answer Mayor's Office

The Council on Aging calendar, as well as a list of services, is published in the monthly "Senior Power" newsletter. An annual subscription fee is $3, which covers the cost of postage. Council on Aging events are also publicized on Salem...Read more »

Mayor's Office

Are there any volunteer opportunities at the Senior Center?

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Mayor's Office
Official Answer Mayor's Office

The Council on Aging offers a number of opportunities for adult volunteers of all ages. Dedicated and talented volunteers are always needed to assist with activities, clerical work, food service and other functions of the Council on Agin...Read more »

Daniela

While it is easy to change a child's diaper (almost) anywhere in summer, where are public changing stations during colder months?

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Mayor's Office
Official AnswerAccepted Answer Mayor's Office

There are public changing tables in the Children's Room restrooms at the Salem Public Library on Essex Street and changing tables will be available in the new Mayor Jean Levesque Community Life Center being built on Bridge Street.Read more »

Weary Non-Salem Resident

How do I get removed from Salem's automated phone emergency alerts? I never signed up for them, I've never lived in Salem, I'm 1.5 hrs away

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Mayor's Office
Official Answer Mayor's Office

To remove yourself from the CodeRED system please complete the form at https://public.coderedweb.com/cne/en-US/94134FCE13FB and click "Remove phone". Alternatively you can call our office at 978-619-5600 and we will assist you.Read more »

JC

There is a fire hydrant in front of my house that is in dire need of painting. Can I paint it myself and if so should it remain yellow?

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Mayor's Office
Official AnswerAccepted Answer Mayor's Office

To request a fire hydrant be repainted, please call the Department of Public Services at 978-744-3302 and provide the hydrant location.

Denise Balfe

Will the bike path at commuter rail station in Salem be swept? Its dangerous to ride within it.

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Mayor's Office
Official Answer Mayor's Office

The commuter rail station property is maintained by the MBTA. You can contact them at http://www.mbta.com/customer_support/feedback/ or by calling 800-392-6100.

sue

Why is there a fee to the resident for a resident parking sticker? Discriminates as all residents do not have to pay to park on streets.

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Mayor's Office
Official Answer Mayor's Office

Thanks for your inquiry. The fee charged for the resident sticker program is intended to cover the cost of providing the program to residents who live on those streets, to enable their on-street parking areas to be preserved for their us...Read more »

sue

Yes, our taxes should cover the cost of the parking" program" but I still wonder why a fee is charged to some to park in front of their home

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Mayor's Office
Official Answer Mayor's Office

Thanks for your inquiry. The resident stick parking program is intended to preserve on-street parking for residents of that street and those residents only. If you have additional questions about the resident sticker parking program, you...Read more »

jlp117

What is process for getting a city tree trimmed...hanging over house?

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Mayor's Office
Official Answer Mayor's Office

To request a pruning or trim of a City-owned tree, please call Department of Public Services at 978-744-3302 or submit a service request online at https://seeclickfix.com/salem_ma/report being sure to select "Tree Pruning/Trim" from the ...Read more »

Resident

Is it legal for a homeowner to run a bed and breakfast using air B and B out of their home in a residential neighborhood?

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Mayor's Office
Official AnswerAccepted Answer Mayor's Office

Bed and Breakfasts are specifically defined in the City's zoning code, available here: https://library.municode.com/ma/salem/codes/zoning_ordinance?nodeId=S10.0DE_10.0DE

To inquire about a zoning matter, please call the Building Inspe...Read more »

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