Malden 311 (Constituent Services Representative)

How do I apply for a license to carry a firearm?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

• Cost is $100.00 (check or money order made out to “City of Malden”).
• Applications are available at Malden PD headquarters or online at http://www.mass.gov/eopss/docs/chsb/firearms/ltc-fid-app-20130310.pdf. NOTE: Pictures will be take...Read more »

Malden 311 (Constituent Services Representative)

What are resident parking regulations?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Resident parking regulations are in effect year-round and require a permit to park on particular streets between 7am - 7pm. Click here for more information (http://www.cityofmalden.org/content/resident-parking-permit-application-and-info...Read more »

Malden 311 (Constituent Services Representative)

What are winter parking regulations?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Winter parking regulations are in effect from November 1st through April 1st. Click here for more information: http://www.cityofmalden.org/sites/default/files/winterparking2015-16_final.pdf

Malden 311 (Constituent Services Representative)

When should I dial 9-1-1?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

You should dial 9-1-1 to report a fire, medical emergency, or a crime in progress (burglary, robbery, fight, etc.) or any other life-threatening emergency (vehicle crash, etc.). If you are using your cellular phone, you will need to tell...Read more »

Malden 311 (Constituent Services Representative)

What should I do if I receive a parking ticket?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

If you receive a parking ticket in Malden, you may pay the fine or request a hearing. Click here for more information (http://www.cityofmalden.org/content/parking-tickets)

Malden 311 (Constituent Services Representative)

What are street sweeping parking regulations?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Street Sweeping parking regulations are in effect from May 1st through November 1st. Click here for more information: http://www.cityofmalden.org/streetsweeping

Malden 311 (Constituent Services Representative)

How do I obtain a copy of my criminal record?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

To obtain a copy of your criminal record, contact the Department of Criminal Justice Information Services (http://www.mass.gov/eopss/agencies/dcjis/)

Malden 311 (Constituent Services Representative)

What should I do if I lose my purse or wallet?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

If your purse or wallet was lost or stolen, cancel your credit cards immediately. Contact your bank if your checkbook and/or ATM card was in the purse or wallet. File a police report immediately in the jurisdiction where it was stolen. P...Read more »

Malden 311 (Constituent Services Representative)

Do I need to license my dog?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Dog licenses are required for all dogs in the City of Malden and must be renewed annually. The fee for each license is $15.00 and applications are available at the Office of the City Clerk, Malden Government Center, Room 323, 200 Pleasan...Read more »

Malden 311 (Constituent Services Representative)

Who should I call when I've lost or found a pet?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Information on Lost and Found Animals is televised on Malden Access TV, Channel 16. To contact MATV with information about a lost animal call (781) 321-6400 or contact Officer Kevin Alkins at (781) 397-7000 ext 2051.

Malden 311 (Constituent Services Representative)

Does the City of Malden offer any animal services?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Please visit the animal control page (http://www.cityofmalden.org/department/animal-control) for information on services offered by the city.

Malden 311 (Constituent Services Representative)

Do I need a permit to possess pepper spray?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Individuals between the ages of 15 and 18 must have a FID card or FID card restricted to chemical propellant only, to possess self-defense spray. Individuals age 18 and over do not need a license to possess self-defense sprays.
• Cost is...Read more »

Malden 311 (Constituent Services Representative)

How do I reclaim property that was seized?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

If you were a defendant, victim, or witness in a case and are looking to reclaim property that the Malden Police Department seized as evidence, contact the Detective Mackay at 781-397-7181 or via email (gmackay@maldenpd.com). Property wi...Read more »

Malden 311 (Constituent Services Representative)

I need to be fingerprinted. When can I do this?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Malden residents can be fingerprinted for firearms licensing, employment, immigration, and security clearances.
Requirements: Photo ID and any supplied forms (if applicable)
Hours: Tuesday, Wednesday, or Thursday 9am-10am
Fees: $10.00...Read more »

Malden 311 (Constituent Services Representative)

What number should I call in non-emergency situations?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

For non-emergency calls, dial 781-397-7171. Examples of non-emergency situations include: past incidents of theft or vandalism, noise complaints (loud parties, etc), minor vehicle crashes without injury.

Malden 311 (Constituent Services Representative)

How do I obtain a copy of my driving record?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

To obtain a copy of your driving history, contact the Registry of Motor Vehicles (http://www.massrmv.com/)

Malden 311 (Constituent Services Representative)

How do I appeal a parking ticket?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Information on appealing a parking ticket is located on the back of the ticket itself.

If you wish to appeal in person: The Parking Hearing Officer holds hearings every Tuesday at 4:00 PM by appointment. Please complete an appeal form a...Read more »

Malden 311 (Constituent Services Representative)

How do I know when a snow emergency is declared and what should I do?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

When it is determined that parked vehicles may impede the plowing or removing of snow or ice and thereby impair the free flow of traffic, a SNOW EMERGENCY will be declared. During a declared snow emergency, there shall be no parking on e...Read more »

Malden 311 (Constituent Services Representative)

Who can I contact to report an on-going traffic issue in my neighborhood (speeding cars, etc)?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

To report an on-going traffic-related issue in your neighborhood (speeding cars, etc), contact the traffic unit via email (rdietz@maldenpd.com) or at 781-397-7184.

Malden 311 (Constituent Services Representative)

Obtain a copy of a birth record?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Generally, your birth record will be recorded in the community where you were born and in the community where your parents lived on the day of your birth. To verify that we have your birth record, e-mail cityclerk@cityofmalden.org or cal...Read more »

Malden 311 (Constituent Services Representative)

Who should I call regarding a raccoon or other wildlife issue?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Problems with wildlife (such as raccoons) in public or in an open space on private property can be directed to the Animal Control Officer (ACO) at 781-397-7000 ext 2051. Problems with wildlife in a private, contained area such as a home,...Read more »

Malden 311 (Constituent Services Representative)

What Is the residential exemption?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

The Malden City Council and the Office of the Mayor adopted the Residential Exemption which is intended to lessen the tax burden on eligible homeowners. The Residential Exemption establishes a "graduated tax", reducing the taxes of lower...Read more »

Malden 311 (Constituent Services Representative)

Can I put a fence on my property?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Fences on private property are not regulated by the City. To make sure you are installing the fence on your property, it is recommended (and may be required by the installer) that you obtain a professionally-prepared plan depicting the e...Read more »

Malden 311 (Constituent Services Representative)

How do I know where my property lines are?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

The deed to the property provides a legal description of the boundaries of your property. A registered surveyor, engineer or other licensed professional can prepare a plan showing the exact boundaries and location of existing structures....Read more »

Malden 311 (Constituent Services Representative)

How can I participate in School Committee meetings?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

For school committee general policies and procedures, please click this link: http://maldenps.org/school-committee/
Information on school committee participation can be found on the File: BEDH Public Participation at School Committee Me...Read more »

Malden 311 (Constituent Services Representative)

Where can I get a recycling bin or recycling stickers?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

At the Department of Public Work, 356 Commercial Street between 8:00AM and 4:00PM. Bring your broken bin to us and we will replace it. Additional bins can be picked up at a cost of $5 each. Recycling stickers can also be obtained at the ...Read more »

Malden 311 (Constituent Services Representative)

How do I obtain a curb cut application?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

To apply for a curb cut, download this form http://www.cityofmalden.org/file/curbcutapplicationpdf and fill it out and return it to the DPW office located at 356 Commercial St.

Malden 311 (Constituent Services Representative)

How do I reqeuest a Municipal Lien Certificate (MLC)?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Please mail a written request, payment and self-addressed, stamped envelope to the Treasurer's Office. The fees for MLCs are as follows:
Residential Property - $25;
Residential Property (four units or more) - $100;
Commercial Property - ...Read more »

Malden 311 (Constituent Services Representative)

Who do I contact for a sidewalk repair?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Call the Department of Public Works (781) 397-7160 Monday through Friday between 8:00AM-4:00PM with the location. Please advise whether the sidewalk is concrete or asphalt.

Malden 311 (Constituent Services Representative)

What if I was on the wait list last year?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

We had an overwhelming response of applicants and we are unable to place everyone. Each year we will begin the process over taking into consideration people on the wait list. However, being on the wait list does not guarantee you will be...Read more »

Malden 311 (Constituent Services Representative)

Can I make a partial payment on my excise tax bill?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

No, we do not accept partial payments.

Malden 311 (Constituent Services Representative)

Do I need a permit to have a yard sale?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

You do not need a permit to hold a yard sale on your property. You must have all items on your property and they cannot encroach onto the sidewalk. The City requests that no items be left behind and the area should be cleared of any debr...Read more »

Malden 311 (Constituent Services Representative)

Who do I call with questions about payments?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

For questions regarding the payment of a bill, please contact the tax collector at (781) 397-7090. If your bill remains unpaid it may be forwarded to P.F. Ryan, Deputy for collection. You may reach Deputy Ryan's office at (800) 491-9788....Read more »

Malden 311 (Constituent Services Representative)

When should I file a crash report?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

• Motor Vehicle Crash Reports should be filed by the operator of a vehicle involved in a crash where the damage to any one vehicle or property is over $1,000 or if there is an injury to any person, even if a police officer was on the sce...Read more »

Malden 311 (Constituent Services Representative)

How do I obtain a permit to occupy a City park?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Call Robert Rotondi (781) 322-1112.

Malden 311 (Constituent Services Representative)

Can I subdivide my property?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Subdivision of property is subject to state and local subdivision control laws and requires the approval of the Planning Board. Generally speaking, land may be subdivided provided it has the minimum required frontage (continuous and cont...Read more »

Malden 311 (Constituent Services Representative)

What is the deadline for applications?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Please check www.cityofmalden.org/MSYEP for more details.

Malden 311 (Constituent Services Representative)

What if I have summer school?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Job hours are determined by the supervisors at the job sites. Summer school will most likely have an influence on whether you are chosen for the program based on availability of work hours. If summer school hours conflict with work hours...Read more »

Malden 311 (Constituent Services Representative)

How long does it take to obtain a special permit?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

The entire process can take around 4 months and this time-frame is determined by state statute. Individual steps and their respective time-frames: From the date of filing complete application (including all plans and the fee) with the Bu...Read more »

Malden 311 (Constituent Services Representative)

How do I check on the plowing/sanding of my street?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Call the Department of Public Works (781) 397-7160.

Malden 311 (Constituent Services Representative)

How do I dispose of a television/monitor?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

TV and Monitors will be picked up curbside for a fee of $25 which is paid directly to our hauler at when you call to schedule your pick up JRM at 1-800-323-4285.

Malden 311 (Constituent Services Representative)

How do I register for CodeRED emergency notifications?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Click here for information on how to register for emergency notification system CodeRED http://www.cityofmalden.org/content/code-red-emergency-alert-sign

Malden 311 (Constituent Services Representative)

Do I need a working permit?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

All minors under the age of 18 must complete an employment permit application and obtain the permit before starting a new job. Applications for employment permits are available at Malden High School. You will need a new work permit each ...Read more »

Malden 311 (Constituent Services Representative)

Who do I contact for rental of athletic fields?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Permit Manager, Robert Rotondi (781) 322-1112

Malden 311 (Constituent Services Representative)

Where do I submit the completed form?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

The easiest and quickest way to submit your application is online at: www.cityofmalden.org/MSYEP
You can also drop off your application at City Hall, the Mayor's Office, 200 Pleasant Street 6th Floor.Read more »

Malden 311 (Constituent Services Representative)

Who is eligible for an abatement?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Anyone who feels overvalued or exempt is eligible to file for an abatement. You must file an abatement form at the Assessor's Office within 30 days after the receipt of the first actual bill (a/k/a the third quarter bill typically issued...Read more »

Malden 311 (Constituent Services Representative)

Where do I find a calendar of City meetings and events?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Event Calendar (http://www.cityofmalden.org/index.cfm?fuseaction=content.eventCalendar)

Malden 311 (Constituent Services Representative)

Can I leave a dumpster or moving pod on the street?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

No, the containers damage the streets and sidewalks

Malden 311 (Constituent Services Representative)

What is a Form of List?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

It is a State required form notifying the Assessor's Office of any and all business equipment, furniture, fixtures and sales inventory for each year. This form must be filed by March 1.Read more »

Malden 311 (Constituent Services Representative)

How do I enroll my child?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

All assignments are made according to the Student Enrollment Policy. Please click this link for more information: http://maldenps.org/information/parent-information-center/

Malden 311 (Constituent Services Representative)

Do I fill out tax forms?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Yes. You will need to fill out the same tax forms that you would be expected to complete at any other job. There will be Human Resource volunteers available at orientation to help answer questions.

Malden 311 (Constituent Services Representative)

Can I put a driveway on my property?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Yes, provided you comply with the provisions of the zoning ordinance that require no more than 50% of the front yard may be paved (or seek and obtain a variance of this requirement) and have the approval of the Department of Public Works...Read more »

Malden 311 (Constituent Services Representative)

Does everyone who applies get a job placement?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

No. Unfortunately, we do not have the funding to support everyone who applies.

Malden 311 (Constituent Services Representative)

Is my property in the flood plain?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

The flood plain is shown on maps produced by the Federal Emergency Management Association (FEMA). These maps are available for public viewing in the Planning office and also on-line at www.MSC.FEMA.gov. Any disputes regarding the informa...Read more »

Malden 311 (Constituent Services Representative)

What is the return used for and who has access to it?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

The information in the Form of List is used by the Board of Assessors to determine the taxable or exempt status of your personal property and, if taxable, its fair market value. You may also be required to provide the Assessor's with fur...Read more »

Malden 311 (Constituent Services Representative)

How do I find out if I need a resident parking permit?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

This information is available under the Residential Section (Resident Parking Regulations) on the home page of the City of Malden web site and on the Malden Police Department web site.

Malden 311 (Constituent Services Representative)

How often are recyclables picked up?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

The City picks up recyclables curbside on a weekly basis.

Malden 311 (Constituent Services Representative)

How do I know when my street will be swept?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Call the Department of Public Works (781) 397-7160 Monday through Friday between 8:00AM - 4:00PM. Click here for street sweeping schedule. It is also available at the Treasurer Office or City Clerk Office, Malden Government Center, 200 P...Read more »

Malden 311 (Constituent Services Representative)

Are abatement applications public records?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Abatement filings and abatement amounts are public records. However, individual abatement applications are not public records.

Malden 311 (Constituent Services Representative)

How do I dispose of a Christmas tree?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

JRM will pick up the Christmas trees on your regular trash day usually the second week of January. Please remove any garland, lights decorations and no plastic bags. If you have any questions please call the DPW at 781-397-7160.

Malden 311 (Constituent Services Representative)

Where will I be working?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

A committee determines the placements and we try our best to match applicants with jobs based on experience and requests. We do not have enough job placements to accommodate all requests.

Malden 311 (Constituent Services Representative)

Who must file a return?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

This form must be filed each year by all individuals, partnerships, associations, trusts and corporations that own or hold taxable personal property on January 1, except telephone and telegraph companies and owners of pipelines that are ...Read more »

Malden 311 (Constituent Services Representative)

Will we need to attend an orientation?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Once you have been contacted that you have been accepted into MYSEP, you will receive notice for orientation. Orientation is mandatory. Date and Location are TBA.

Malden 311 (Constituent Services Representative)

How can I give feedback/s to the school?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Each school has contact information listed on their individual webpage.

Malden 311 (Constituent Services Representative)

What is a CORI check and why do I need one?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

As an applicant, employee or volunteer for the City of Malden, a criminal record check will be conducted for conviction and pending criminal case information only. It will not necessarily disqualify you.

Malden 311 (Constituent Services Representative)

Do you have a parking lot?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Malden Public Library now offers validated parking for library users. Parking is available at two locations: The Central Business Garage (CBD) at the corner of Middlesex and Centre Street, across the street from Walgreens on Route 60; an...Read more »

Malden 311 (Constituent Services Representative)

Where can I get information about school curriculum?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

The high school has information posted: http://maldenps.org/high/academics/curriculum-links/
Any K-8 curriculum questions should be directed to the individual school web page.

Malden 311 (Constituent Services Representative)

How do I know when yard waste is picked up?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

For Yard Waste Pick Up Schedule Click Here or contact the Malden Department of Public Works 781-397-7160 or emaildpw@cityofmalden.org.

(http://www.cityofmalden.org/Curbside-Yard-Waste-Pick-Up/)

Malden 311 (Constituent Services Representative)

Why does my property have low water pressure?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

We have found that most cases of low water pressure are the result of a plumbing problem on the property. If the issue is confined to one faucet, try removing the aerator. If this solves the problem remove any debris and replace. If a la...Read more »

Malden 311 (Constituent Services Representative)

What is the penalty for failing to file or filing late?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

If you do not file a Form of List for the fiscal year, the Assessors cannot grant an abatement if you show a reasonable excuse for the late filing or the tax assessed is more that 150 percent of the amount that would have been assessed i...Read more »

Malden 311 (Constituent Services Representative)

Who do I contact to report a pothole?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Call the Department of Public Works (781) 397-7160 Monday through Friday between 8:00AM-4:00PM.

Malden 311 (Constituent Services Representative)

Can I get an extension of the filing deadline?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

The Board of Assessors may extend the filing deadline if you can show a sufficient reason for not filing on time. The latest date the filing deadline can be extended is 30 days after the tax bills are mailed for the fiscal year. Requests...Read more »

Malden 311 (Constituent Services Representative)

Who do I contact if have questions?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Karen Colon Hayes at 781-397-7000 x2000

Malden 311 (Constituent Services Representative)

Who must pay this tax?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

All business organizations are required to pay unless exempt by State statute for charitable, religious and non-profit status.

Malden 311 (Constituent Services Representative)

Can I pay parking tickets online or over the phone?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Parking tickets may be paid online at kelleyryan.com. You may also call (800) 491-9788 to make a payment or inquire on a bill. Payments may also be made in room 317 at City Hall.

Malden 311 (Constituent Services Representative)

Why am I having a problem paying my bill online?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Only current real estate tax, excise tax and water/sewer bills can be paid online. If you are trying to pay one of these specific bills and are having problems, please call (877) 256-8330, option 3. You may also pay by telephone by diali...Read more »

Malden 311 (Constituent Services Representative)

Where can I get school parking information?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Please contact the school for information regarding parking and pick-up/drop-off policy. Not every school has this information posted.

Malden 311 (Constituent Services Representative)

When and where must my return be filed?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Form of Lists must be filed by March 1 with the Board of Assessors in the city or town where the personal property is situated on January 1. If the property has no situs on January 1, it must be listed on a Form of List filed with the As...Read more »

Malden 311 (Constituent Services Representative)

Where can I see a list of the personal property tax rolls?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

A list of the Personal Property Tax Roll is available in the Assessor's Office.Read more »

Malden 311 (Constituent Services Representative)

How can I obtain a copy of a plan of my property?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

You may obtain a copy of a City Assessor's Map showing the approximate boundaries of your property, for a nominal fee in the Planning office. These maps should be used for reference only and may not be accurate. These maps should not be ...Read more »

Malden 311 (Constituent Services Representative)

Do I need a letter of reference?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

If this is your first time applying for MSYEP, you will need to providea letter of recommendation from a current or former professor/teacher or employer in a sealed envelope. If you worked for MYSEP last year, we will use the evaluation ...Read more »

Malden 311 (Constituent Services Representative)

Who should I call if I have a question about my taxes?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

If you have any questions about current taxes, back taxes, or non-assessed value issues, please call the Treasurer's Office (781) 397-7090.Read more »

Malden 311 (Constituent Services Representative)

When does the Planning Board meet?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

The Planning Board meets monthly on the second Wednesday of the month at 7 pm in the Herbert L. Jackson Council Chamber, 3rd Floor, City Hall.

Malden 311 (Constituent Services Representative)

What do I need to do if I close my business?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Communicate this to the Assessor's Office specifying the actual date of closure. It is also strongly recommended that you complete Form 496 filed with the City Clerk's Office.Read more »

Malden 311 (Constituent Services Representative)

How do I resolve a sewer backup?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Contact the Malden Sewer Department at (781) 397-7160. They will inspect the sewer manholes in the center of the street to determine if there is a backup on the City sewer main pipe in the street. If the City sewer main does not have a b...Read more »

Malden 311 (Constituent Services Representative)

May I renew items?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Automated Renewals
To help you save time, most of what you borrow at Malden Public Library will automatically renew up to 5 times. Exceptions include:
• E-books, streaming and downloadable media
• Museum passes and materials that may be ...Read more »

Malden 311 (Constituent Services Representative)

Who do I contact for rental of school facilities?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Malden School Department Business Office, Nancy Wiss Ext 2201

Malden 311 (Constituent Services Representative)

Where can I find U.S. Census data for Malden?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

The most recent data available is from the federal census done in 2010 and is available on-line at the U.S. Census Bureau, through the American Factfinder program at www.factfinder.census.gov.

Malden 311 (Constituent Services Representative)

I have an FID card or LTC and am changing my address. Who do I need to notify?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Notification of address change must be made in writing within 30 days to The Firearms Record Bureau, 200 Arlington St. Suite 2200 Chelsea, MA 02150. Notification must also be made to the city that issued the permit and the new city the l...Read more »

Malden 311 (Constituent Services Representative)

Who do I contact if a street light is out?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

To report a street light out, submit your request to www.seeclickfix.com or call 311.

Malden 311 (Constituent Services Representative)

Can I take a vacation or sick day?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

You are paid only for the hours you work. There is no compensation for sick days. You MUST contact your supervisor to let them know you will not be able to come to work and provide a valid reason. Because the program runs for only 5 week...Read more »

Malden 311 (Constituent Services Representative)

Do you have free museum passes?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

The Malden Public Library offers free or discounted museum passes for Malden residents. Click here to see museum passes that are available at the Malden Public Library: http://maldenpubliclibrary.org/services/museum-passes/

Malden 311 (Constituent Services Representative)

Where do I file an application for a special permit?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

All applications for special permits are filed with the Buildng Inspector in the Department of Inspectional Services.

Malden 311 (Constituent Services Representative)

Where can I pick up an application?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Applications are available online at www.cityofmalden.org/MSYEP . The quickest and most efficient way of submitting your application is online and we strongly recommend this option. Computers are available for use at The Malden Teen Enri...Read more »

Malden 311 (Constituent Services Representative)

What does 100% of full and fair cash value mean?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

The courts have defined this phrase to mean "current market value," the price arrived at by a willing buyer and a willing seller, each with a good knowledge of the market and each acting without undue pressure or compulsion. Thus, in det...Read more »

Malden 311 (Constituent Services Representative)

How do I file a police report?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

To file a police report, call 781-397-7171. Some reports may be taken over the phone, while others may require that an officer come to your home or business. Most reports may also be filed in-person at Malden Police Headquarters at 200 P...Read more »

Malden 311 (Constituent Services Representative)

What are the hours?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

14-15 year olds work a maximum of 10 hours per week. Schedules vary depending on placement.
16-21 year olds work a maximum of 20 hours per week. Schedules vary depending on placement.

Malden 311 (Constituent Services Representative)

Do I need an ID to apply?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

You do not need an ID to apply. However, if you are hired, you will need a valid ID to begin employment. See below for examples and be prepared to submit this information prior to hiring.

You will need to provide documents that establis...Read more »

Malden 311 (Constituent Services Representative)

How do I apply for a library card?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

To register for a Library Card, you need the following:
1. A library card application (available at the Circulation Desk)
2. A Current and valid ID with photo, name and local address (see acceptable forms of ID below)
The Malden Publi...Read more »

Malden 311 (Constituent Services Representative)

Are there any programs for kids?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

There are a variety of programs for children and young adults throughout the year with a special summer reading program during the summer months. Check out the library’s calendar of events at www.maldenpubliclibrary.org

Malden 311 (Constituent Services Representative)

Is the zoning map on-line?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

A copy of the current zoning map is on the City's web site. From the Home page go to "Government" then "Laws and Ordinances" then to "Zoning Map".Read more »

Malden 311 (Constituent Services Representative)

How can I check my property information?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

See online Assessor's Database, or call or visit the Assessor's Office for property ownership information.Read more »

Malden 311 (Constituent Services Representative)

Can I change the zoning of my property?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

The zoning district of a property may be changed through the amendment process. The process is lengthy (approximate maximum six months) and involves petition to the City Council, public hearing by the Planning Board and City Council Ordi...Read more »

Malden 311 (Constituent Services Representative)

When is the Library open?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Adult Department - Fall-Spring Hours
Mon-Thurs: 9:00a.m.-9:00p.m
Fri.-Sat: 9:00a.m.-6:00p.m.
* Closed Thursdays: 1:00p.m.-2:00 p.m

Children's Room - Fall Spring Hours
Mon. and Wed. 9:00a.m.-8:45p.m
Tues and Thurs. 9:00a.m.-6:00p.m...Read more »

Malden 311 (Constituent Services Representative)

How do I change the mailing address on my excise tax bill?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Please contact the Registry of Motor Vehicles online or call (617) 351-9380.

(http://www.massrmv.com/)

Malden 311 (Constituent Services Representative)

Why do I have high water consumption?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

We have found that increased water consumption, which leads to higher bills, is almost always due to a leak on the property. The most common are leaking toilets, faucets, and garden hoses. Even small leaks that are allowed to go uncorrec...Read more »

Malden 311 (Constituent Services Representative)

How do I file an abatement application?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

You must file an application by the due date of the Third Quarter Actual Tax Bill at the Assessor's Office on the 3rd floor of City Hall, Room 317, or by U.S. mail postmarked no later than the due date as noted above. You may also fax a ...Read more »

Malden 311 (Constituent Services Representative)

What do I need to file an application for a special permit?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Submission requirements for special permit applications are described in the Submission Checklist and typically include a site plan and floor plans. Depending on the type of proposal, a traffic impact study, geotechnical information or f...Read more »

Malden 311 (Constituent Services Representative)

Where can I get information about school transportation?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Transportation is not offered to students other than to homeless or special needs children.

Malden 311 (Constituent Services Representative)

How do I change mailing address on my real estate tax bill?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Please call (781) 397-7090.

Malden 311 (Constituent Services Representative)

Who do I contact concerning maintenance at public buildings?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Public Facilities Office (781) 397-7032

Malden 311 (Constituent Services Representative)

What is personal property?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Personal property is business equipment, office machinery, inventory, and furniture and fixtures. For more information you can download the Personal Property Guide.

Malden 311 (Constituent Services Representative)

How do I obtain a copy of a police report?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Contact Captain Paul Hopkins at 781-397-7171 or via email (phopkins@maldenpd.com)

Malden 311 (Constituent Services Representative)

How many bulk items are allowed per property per week?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Residents who have curbside pick up can put one bulk item out per week per property.

Malden 311 (Constituent Services Representative)

How do I change the mailing address on my water/sewer bill?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Please call (781) 397-7035.

Malden 311 (Constituent Services Representative)

What does it cost if a book is late?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Overdue Fines & Fees
Adult Materials $0.10/day
Maximum: $5.00 per item.
Videocassettes, DVDs/VCDs $1.00/day
Maximum: $5.00 per item.
Museum Passes:$5.00/day
Maximum: $25.00 per pass.
Children’s Materials:$0.05/day
Maximum: $3.00 per item...Read more »

Malden 311 (Constituent Services Representative)

Who can obtain building permits?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Building permits are issued to construction supervisors licensed by the State of Massachusetts. The state license is only valid for work involving structures of less than 35,000 cubic feet. As an exception to this requirement, building p...Read more »

Malden 311 (Constituent Services Representative)

Why do I need additional training to work with children?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Training will help you become familiar with the role and responsibilities of dealing with children. The work readiness program will help develop various skill sets pertaining to working with kids in a summer camp setting. This will be an...Read more »

Malden 311 (Constituent Services Representative)

How can I find out the zoning of my property?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

To find out the zoning of a particular parcel, you must know the address of the property and check three sources: the City zoning map; records on file for the property in the Planning office; and records on file for the property in the B...Read more »

Malden 311 (Constituent Services Representative)

Is there internet access at the library?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

The Malden Public Library has 12 public computers for accessing the Internet, including two express stations that do not require a library card.
Free, unfiltered wifi is available in both the main library and the Converse Building. Plea...Read more »

Malden 311 (Constituent Services Representative)

Do you have a FAX machine?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

The nearest FAX machine is located at Sunrise Convenience and Postal Service, 51 Pleasant Street, Malden.

Malden 311 (Constituent Services Representative)

How do I file a public records request?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

The request must be in writing, your name and address identified and include the basis for which the request is made. The specific information and documentation sought must be identified as well as any other information that the requesto...Read more »

Malden 311 (Constituent Services Representative)

How long can I keep items?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Most items may be checked out for 21 days with the exception of videos/DVD which may be checked out for 7 days. For further information, please visit the library website.

Malden 311 (Constituent Services Representative)

When do I find out if I have been accepted into the program?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

You will be contacted if you have been accepted into MYSEP.

Malden 311 (Constituent Services Representative)

What happens if my abatement is approved?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

You will receive a notice indicating the amount of the abatement and a credit will show on your next (4th quarter) tax bill.

Malden 311 (Constituent Services Representative)

Should I bring any data with me?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

You should bring any information that supports your case.

Malden 311 (Constituent Services Representative)

How do I change my mailing address for tax billing?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

You must either submit a letter requesting the change to the Assessor's Office, or you can download the Change Request Form, or come in person to the Assessor's Office and fill out a change of address form.Read more »

Malden 311 (Constituent Services Representative)

How do I file my claim against the City?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Depending on the nature of the claim, certain claims must be filed within 30 days of the date of the incident. Other claims must be filed within 2 years of the incident. You should contact your attorney for advice as to how to proceed.
...Read more »

Malden 311 (Constituent Services Representative)

How do I apply for a marriage license?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

To apply for a marriage license, both parties to the marriage must be eighteen years old or have a court order permitting the marriage. Both parties must complete marriage intentions at the City Clerk's Office during regular office hours...Read more »

Malden 311 (Constituent Services Representative)

What work requires a permit?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

The City of Malden is duty-bound by the Commonwealth of Massachusetts, General Law Chapter 143; section 94, and CMR 780 to enforce and use The State Building Code as the only document that regulates construction. The State Building Code ...Read more »

Malden 311 (Constituent Services Representative)

How do I make a complaint to the Board of Health Office?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Call the Board of Health Office (781)-397-7049 during business hours and explain your complaint or concern to the staff person taking your call. If your issue is a matter for our Inspectors you will receive a case reference number for yo...Read more »

Malden 311 (Constituent Services Representative)

What is Proposition 2.5 and how does it affect my assessment?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Proposition 2.5 is a State Law which restricts the increase on the total levy limit to no more than 2.5%. The levy is defined as the total amount of tax dollars we actually bill for the entire City, while the levy limit is defined as the...Read more »

Malden 311 (Constituent Services Representative)

Can I be buried at Forest Dale Cemetery?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

In order to be buried at Forest Dale Cemetery, you would have to have been a resident of Malden for the previous 5 years. In the event you have an existing grave site with spaces still unoccupied, we allow 1 full burial in each grave alo...Read more »

Malden 311 (Constituent Services Representative)

Are plans needed to apply?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

A current, valid plot plan is required especially when an addition or new construction affects the exterior lines of an existing structure and on all new construction. Plot plans are also required for demolition, sheds, pools, retaining ...Read more »

Malden 311 (Constituent Services Representative)

Can I plant bushes at Forest Dale Cemetery?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Bushes are no longer allowed to be planted and flowers can only be planted 12" in front of your stone.Read more »

Malden 311 (Constituent Services Representative)

What are the dimensional controls [i.e., minimum lot size, height, yard setbacks, open space] and parking requirements [i.e., number of spaces, loading, screening] required for a particular use [two-family/church/medical office/manufacturing business]?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

The dimensional controls are found in Section 400 of the City zoning ordinance. The parking requirements are found in Section 500 of the City zoning ordinance.

Malden 311 (Constituent Services Representative)

Can an owner apply for a building permit?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

An owner can apply for and receive a building permit to construct or alter a single or two family structure if the owner resides in the home. When granted a permit the owner may perform the new work. It is important to note that owners w...Read more »

Malden 311 (Constituent Services Representative)

Are there guidelines for the Summer Youth Employment Program?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Each fund has specific guidelines for acceptance. Because it varies yearly call Christine DiPietro, Director of Human Services (781) 397-7144 for details

Malden 311 (Constituent Services Representative)

How do I arrange a tour of my local fire station?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Fire station tours are a great way for student groups and other interested organizations to learn about the Malden Fire Department, meet Malden Firefighters and learn more about what we do. To schedule a tour of a Malden Fire Station ple...Read more »

Malden 311 (Constituent Services Representative)

Who is responsible for the maintenance and repair of a sewer lateral?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

The sewer pipe that connects a building to the City sewer main in the center of the street is the responsibility of the property owner to maintain and repair. That includes the entire length of pipe from the building to the City main in ...Read more »

Malden 311 (Constituent Services Representative)

Where can I obtain a copy of the City's zoning ordinance?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

The zoning ordinance can be viewed on-line at the City's website. A copy of the zoning ordinance may be purchased in the Planning office for a $20 fee.Read more »

Malden 311 (Constituent Services Representative)

Is outdoor burning allowed?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

No, not in Malden. Although there are other communities in Massachusetts that issue permits to residents allowing them to burn outdoors, during certain times of the year and under certain conditions, Malden is not among them. In a city l...Read more »

Malden 311 (Constituent Services Representative)

As a tenant do I have any rights?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Yes. Tenants’ rights start before they become a tenant. Please refer to the following for information that best explains these rights. Click here to view Attorney General's Guide to Landlord/Tenant Rights. http://www.mass.gov/ago/consume...Read more »

Malden 311 (Constituent Services Representative)

Does the Law Department provide legal assistance?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

No, but our web site provides a list of legal referrals for your personal use.

Malden 311 (Constituent Services Representative)

What is the description of a private way?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

A Street which was never accepted as a public way. It is the responsibility of the property owners whom abut the private way to maintain it, as per city ordinance. The city does provide water and sewer service through a utility easement....Read more »

Malden 311 (Constituent Services Representative)

Who files for a permit?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Several representatives may submit a building permit application: 1) an owner may apply for a building permit for any size structure; 2) for structures larger than a one or two family the owner may apply but a licensed supervisor or arch...Read more »

Malden 311 (Constituent Services Representative)

Can I view assessor's maps?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Yes, you can view the maps in the Assessor's Office.Read more »

Malden 311 (Constituent Services Representative)

Where do I report a nuisance property or illegal use of a property [i.e., illegal apartment, rooming house, unauthorized business]?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

You may make a report (verbal or written, anonymous or not) of any nuisance conditions or suspected illegal use of a property to the Mayor'ss Housing Task Force. The Task Force is charged with investigating and resolving illegal property...Read more »

Malden 311 (Constituent Services Representative)

Does the Board of Health have a mercury disposal program?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Yes. Residents can bring any mercury bearing devices to be disposed of to the Board of Health Office, Room 223, Monday through Friday or to the quarterly Hazardous Material Disposal Day at the City Yard. Thermometers containing mercury w...Read more »

Malden 311 (Constituent Services Representative)

What are the hours of operation?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

The office is open Monday through Friday 8 a.m. to 4:00 p.m.; the Cemetery is open Monday through Sunday 8 a.m. to sunset.

Malden 311 (Constituent Services Representative)

Who is responsible for the maintenance and repair of the water service pipe?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

The water pipe that connects the building to the City water main in the street is the responsibility of the property owner to maintain and repair from the back of the sidewalk to the building, as per City ordinance. A permit must be obta...Read more »

Malden 311 (Constituent Services Representative)

Is your transportation free?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Yes there is FREE transportation services for any Malden senior resident for medical appointments, food shopping and a shuttle service to the Senior Community Center.

Malden 311 (Constituent Services Representative)

How do I arrange for an inspection?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

On the back of each building permit card are items that are inspected for code compliance. On the face of the card are the usual inspections of each inspector. The Building Inspector may perform as many as eight periodic inspections for ...Read more »

Malden 311 (Constituent Services Representative)

Can I vote by absentee ballot?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Any registered voter can vote by absentee ballot if he or she will be away from the city on election day,is prevented by a physical disability from going to the polls,is prevented by religious belief from going to the polls.

Malden 311 (Constituent Services Representative)

Obtain a copy of a death record?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Death records will be kept in the community where the death occurred and in the community where the decedent lived at the time of death. To verify that we have a death record, e-mail cityclerk@cityofmalden.org or call (781) 397-7116.

Yo...Read more »

Malden 311 (Constituent Services Representative)

Where do I go to get an Overvaluation Abatement Application?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Please visit the Assessor's Office to apply for an abatement form, or download Form 128 (Application for Abatement of Property Tax).Read more »

Malden 311 (Constituent Services Representative)

Must I re-register to vote when I move?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Although you may register to vote at the Registry of Motor Vehicles, the Registry does not provide us with changes of address. Therefore, if you have recently moved to Malden, you will probably need to re-register as a voter. Once you ha...Read more »

Malden 311 (Constituent Services Representative)

Will the Fire Department refill my fire extinguisher?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

No, the Malden Fire Department does not have the facilities to refill fire extinguishers. In fact we use a private company to service and refill ours. We recommend you consult your telephone directory to locate a local company that will ...Read more »

Malden 311 (Constituent Services Representative)

Where can I get a school calendar and list of upcoming events?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

School calendar and Events are available on the website. Please click the links provided for more information:
Calendar: http://maldenps.org/calendar/
Events: http://maldenps.org/2015-2016-malden-public-schools-calendars/

Malden 311 (Constituent Services Representative)

Where can I get a copy of a burial certificate?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

The City Clerk's Office can provide a copy of a burial certificate for a nominal fee.Read more »

Malden 311 (Constituent Services Representative)

Who do I contact to find out what day my trash is picked up and what is the procedure for pick-up after a holiday?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Call the Department of Public Works (781) 397-7160 Monday through Friday between 8:00AM-4:00PM. Trash will be picked up one day late after a holiday (example: if your trash day is Thursday, the trash will be picked up Friday; if your tra...Read more »

Malden 311 (Constituent Services Representative)

How much do you get paid for the Summer Youth Employment Program and who pays you?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

The pay scale is usually minimum wage and the youths are paid through the City's payroll department on a weekly basis.Read more »

Malden 311 (Constituent Services Representative)

What type of benefits does the City offer its employees?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

The City of Malden offers a wide range of benefits that include medical and dental coverage, life insurance, long term disability, 457 Retirement, and Flexible Spending Plans.

Malden 311 (Constituent Services Representative)

When does my landlord have to turn my heat on?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

The owner shall provide heat in every habitable room and every room containing a toilet, shower or bathtub to at least 68F (20C) between 7:00 A.M. and 11:00 P.M. and at least 64F (17C) between 11:01 P.M. and 6:59 A.M. every day other tha...Read more »

Malden 311 (Constituent Services Representative)

What does Perpetual Care cover?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

The perpetual care fee, which is paid when a lot is purchased, includes the following services which are the responsibility of the cemetery staff: lawn cutting, leaf removal, snow clearing from cemetery roads, trash removal, removal of f...Read more »

Malden 311 (Constituent Services Representative)

If I Have a question about Malden Public Schools where do I go?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Malden Public Schools' domain changed back in July; therefore, anyone looking for school department information should go to: www.maldenps.org.Read more »

Malden 311 (Constituent Services Representative)

Obtain a copy of a marriage license?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Regardless of where you were married, you marriage record is kept in the community where you obtained your marriage license. To verify that we have a marriage record, e-mail cityclerk@cityofmalden.org or call (781) 397-7116. You may obta...Read more »

Malden 311 (Constituent Services Representative)

How do I get a copy of your newsletter?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

The Malden Senior Community Center's newsletter, MONITOR can be found online at http://www.cityofmalden.org/content/senior-center-newsletter under Senior Community Center. You may also receive a copy in the mail by stopping by the Front ...Read more »

Malden 311 (Constituent Services Representative)

What type of fire extinguisher is best for my home?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

The Malden Fire Department recommends a multi-purpose fire extinguisher for the home. When purchasing a fire extinguisher check the label for a 1A:10B:C rating. Make sure to read and follow the fire extinguisher instructions carefully. I...Read more »

Malden 311 (Constituent Services Representative)

Who do I contact to reserve a conference room or other space at Government Center?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Public Facilities Office (781) 397-7032

Malden 311 (Constituent Services Representative)

Who do I contact if there is a problem with my trash, recycling or to report illegal dumping?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Call the Department of Public Works (781) 397-7160 Monday through Friday between 8:00AM-4:00PM; after 4:00PM please state the problem and leave your name, address and phone number. Someone will return your call. All illegal dumping calls...Read more »

Malden 311 (Constituent Services Representative)

Why do I need a permit?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

The application and granting of a building permit is necessary to ensure that all new work, which includes repairs to existing structures and new construction, is designed and built to a minimum safe standard that protects the occupants,...Read more »

Malden 311 (Constituent Services Representative)

Who should I call if I have a question about my property value?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

If you have any questions about your assessment, please call the Assessor's Office at (781) 397-7100.Read more »

Malden 311 (Constituent Services Representative)

How do I dispose of a refrigerator, stove, dishwasher, washer, dryer, freezer, air conditioner, water cooler, etc.?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Residents must purchase a non-refundable $20 white goods sticker at the Department of Public Works, 356 Commercial Street Monday through Friday between 8:00AM to 4:00PM or at the Treasurer's Office, Malden Government Center, 200 Pleasant...Read more »

Malden 311 (Constituent Services Representative)

How do I find out what I paid for real estate tax, excise tax or water/sewer bills for my personal tax records?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

To find out how much you paid for real estate tax, excise tax or water/sewer bills in one year, please call (781) 397-7090. You can also access the online website http://www.cityofmalden.org/content/bill-pay and choose the appropriate tab.

Malden 311 (Constituent Services Representative)

How do I request a certificate of redemption for a paid tax lien?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Please mail a written request (including a copy of the lien), a $3 check payable to the City of Malden and a self-addressed, stamped envelope to the Treasurer's Office.Read more »

Malden 311 (Constituent Services Representative)

How do I establish my property lines?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

The property owner would need to hire a land surveyor to layout the properties boundaries. Malden Engineering Dept. can assist by providing any plans we may have on file or by providing a list of surveyors known to our office.

Malden 311 (Constituent Services Representative)

Who do I contact to report vandalism and/or graffiti on a public building?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

DPW (781) 397-7160

Malden 311 (Constituent Services Representative)

Who do I contact if a City tree needs to be trimmed or taken down?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Call the DPW at (781) 397-7160 Monday through Friday between 8:00AM-4:00PM.

Malden 311 (Constituent Services Representative)

What is the charge for purchasing copies of commitment books?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

The charge is $150.

Malden 311 (Constituent Services Representative)

Who do I contact for information regarding the Malden Senior Community Center?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Human Services Department (781) 397-7144

Malden 311 (Constituent Services Representative)

Who do I contact for information regarding Oak Grove Community Center?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Jim Nestor - Councillor Ward 4
Telephone: (781) 324-2672
E-mail: jnestor@cityofmalden.org

Malden 311 (Constituent Services Representative)

How do I locate someone buried in Forest Dale Cemetery?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Call the office during business hours for help or send an email.

Malden 311 (Constituent Services Representative)

How can I apply for a position with the City of Malden?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

We are pleased to learn of your interest in working for the City of Malden. Below please find general information on different job categories and an outline of the City’s hiring procedures. We will do our best to answer any additional qu...Read more »

Malden 311 (Constituent Services Representative)

Where do I get a plot plan?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Owners or contractors should contact a registered land surveyor to obtain plot plans. Plot plans are necessary to ensure compliance of zoning, environmental protection and fire protection. In accordance with the State Building Code, plot...Read more »

Malden 311 (Constituent Services Representative)

Is there Lead in the drinking water?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Malden's water mains do not contain lead. However many properties have lead water services or components in their plumbing system which contain lead. We encourage property owners to update their water systems to eliminate these component...Read more »

Malden 311 (Constituent Services Representative)

Where can I find out if a building permit has been issued for a particular property or activity?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Contact the Building Inspector and/or Inspectional Services Department at (781) 397-7030.

Malden 311 (Constituent Services Representative)

Does the city allow a second meter for outside water use?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

No. The city's policy is that there is only one water meter for each water service. All water used on a property needs to be metered and the bill for water and sewer use is based on the consumption shown on that meter.Read more »

Malden 311 (Constituent Services Representative)

Who can apply for Summer Youth Employment Program and is this done yearly?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Each year, money is set aside to provide jobs for school age youth. Malden residents between the ages of 15 and 24 years may apply through this department. Some years additional grants have been awarded to the City's youth. Most of the p...Read more »

Malden 311 (Constituent Services Representative)

What is the description of a public way?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

A street which is accepted as a public way is owned and maintained by the city from property line to property line (back of sidewalk to back of sidewalk).

Malden 311 (Constituent Services Representative)

Do you serve seniors lunch?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Yes. Mystic Valley Elder Services serves a hot and cold lunch daily at the Senior Community Center. You must be 60 years of age or older to participate. You must call before noon the day before you wish to join us for lunch and to reserv...Read more »

Malden 311 (Constituent Services Representative)

How do I become a Malden Firefighter?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Malden Firefighters are hired from a Civil Service list of eligible people who have passed the Municipal Firefighter Entrance Exam. A person's order of placement on the list is determined by criteria established by the Massachusetts Huma...Read more »

Malden 311 (Constituent Services Representative)

How do I register to vote?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

BY MAIL: You may register by mail by downloading, completing, signing and mailing a Federal Voter registration form to us at: City Clerk's Office, Room 323, 200 Pleasant St., Malden, MA 02148. Please note that the form cannot be submitte...Read more »

Malden 311 (Constituent Services Representative)

Do you have GIS?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Yes, the city has a GIS System in place, Please see www.cityofmalden.org/gis

Malden 311 (Constituent Services Representative)

Where do I park if I drive to the Senior Community Center?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Parking for the Senior Community Center is available as follows:
• 3 hour validation of the parking ticket by the Senior Community Center to the Jackson St. Garage;
• A decal for Malden seniors is required to park at the 19 designated s...Read more »

Malden 311 (Constituent Services Representative)

Do you have shuttle service every day?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Our Senior Center shuttle bus to the Senior Community Center operates Mon., Tues., and Thurs. We will pick you up from your home and take you to the Senior Center. You may eat lunch, attend a movie, play bingo or any number of other acti...Read more »

Malden 311 (Constituent Services Representative)

How often is the city's emergency plan reviewed ?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Annually.

Malden 311 (Constituent Services Representative)

Why do I have high water consumption?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

We have found that increased water consumption, which leads to higher bills, is almost always due to a leak on the property. The most common are leaking toilets, faucets, and garden hoses. Even small leaks that are allowed to go uncorrec...Read more »

Malden 311 (Constituent Services Representative)

How can I tell if my property is exempt from the current zoning ordinance, a.k.a., grandfathered in?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

A property is exempt or "grandfathered in" from the City's current zoning ordinance and may be considered "preexisting nonconforming" if it meets certain specific requirements of state and local law. Generally speaking, the laws provide ...Read more »

Malden 311 (Constituent Services Representative)

How do I obtain an absentee ballot?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

To obtain an absentee ballot, you may download, complete, sign and mail an absentee ballot application to us at: City Clerk's Office, Room 323, 200 Pleasant St., Malden, MA 02148. Please note that the form cannot be submitted electronica...Read more »

City of Malden

How do I report an issue with Malden's bike share program such as an improperly parked bike or a damaged bike?

City of Malden
Official Answer City of Malden

Malden's bike share program consists of two companies known as Ofo and Limebike. Both apps are powered by smartphone apps and offer in-app support requests and reports. For non-customers, you can contact Limebike at 888-546-3345 and Ofo...Read more »

Malden 311 (Constituent Services Representative)

Who do I notify and what documentation do I need if I sell, transfer, trade, junk or donate my motor vehicle?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

You must notify the Assessor's Office at (781) 397-7100 and provide a copy of your new registration or plate return receipt from the Registry of Motor Vehicles and a copy of the trade-in paperwork, bill of sale or donation or junk yard r...Read more »

Malden 311 (Constituent Services Representative)

Can my property be used for a [two-family dwelling/business/church/parking lot/other] ?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Use of privately-owned land in the City is regulated by the City zoning ordinance and applicable provisions of the state zoning law, Massachusetts General Laws, Chapter 40A. To know how your property can be legally used, you must know th...Read more »

Malden 311 (Constituent Services Representative)

Who do I contact for a permit to occupy the street or sidewalk in regards to excavations and Jackie's Law?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

You should contact the street/sidewalk inspector at the Department of Public Works (781) 977-8355 Monday through Friday between 8:00AM-4:00PM. Please note that the following will be required: a certificate of liability insurance in the a...Read more »

Malden 311 (Constituent Services Representative)

Will the Law Department take legal inquiries and requests on the telephone?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

No, you must submit your inquiry or request in writing.

Malden 311 (Constituent Services Representative)

Get a dog license?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

State law and city ordinance require that all dogs over the age of 6 months be licensed annually. Licenses are issued for the calendar year. To obtain a dog license, you may download and complete a Dog License Application. Mail or bring ...Read more »

Malden 311 (Constituent Services Representative)

How do I contact the GIS Department?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

You can call Steve Fama at (781) 397-7156 or sfama@cityofmalden.org

Malden 311 (Constituent Services Representative)

Where should I place the smoke detectors in my home?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Residential building designs differ from one home to the next and this fact may present unique requirements relative to the placement of smoke detectors. As a basic guide you should place a smoke detector at the bottom and top of every s...Read more »

Malden 311 (Constituent Services Representative)

How can I be involved in emergency response in Malden ?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

The Office of Emergency Management is developing the Citizens Emergency Response Teams for service to the community. Once this group is formally organized notice will be made to the community seeking registration of members.

(http://www...Read more »

Malden 311 (Constituent Services Representative)

How do I read my water meter?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

The water meter at your property has a digital display. To read it hold a flashlight over the display. To understand the information displayed, refer to the water meter fact sheet on this website. Be sure to use a very strong flashlight ...Read more »

Malden 311 (Constituent Services Representative)

What does the Senior Community Center do with my donation?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Donations are always welcomed by the Senior Community Center. Checks can be made payable to the 'Malden Senior Community Center'. 100% of your donations are used to support activites at the Center. We provide light suppers, coffee and co...Read more »

Malden 311 (Constituent Services Representative)

A City employee informed me the City will pay for damages. How do I get my money?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

The City has no free, available funds to pay claims. Claims must be properly filed with the City and asserted in a court of proper jurisdiction. Because the City is self-insured, it does not pay claims prior to instituting litigation. Pl...Read more »

Malden 311 (Constituent Services Representative)

Are there rules and regulations at the Forest Dale Cemetery?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

The Board of Trustees is currently working on new Rules and Regulations to be ready some time the end of Summer 2010.

Malden 311 (Constituent Services Representative)

Will the City explain to me how to file suit against the City?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Contact your attorney to determine the proper method of suit. It is up to you to comply with the statutes insofar as the courts of competent jurisdiction.

Malden 311 (Constituent Services Representative)

Where should I place the carbon monoxide detectors in my home?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

You should maintain a carbon monoxide detector on each level of habitation in your home and in the basement. If you have further questions about the placement of carbon monoxide detectors in your home, please refer to the Fire Department...Read more »

Malden 311 (Constituent Services Representative)

How does the pre-sale of grave sites work at the Forest Dale Cemetery?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

The Board of Trustees approved the construction of grave sites at Forest Dale Cemetery and has voted to pre-sell a minimum of 50 grave sites in the new section using a lottery system. In order to qualify, you must be a current resident o...Read more »

Malden 311 (Constituent Services Representative)

I have a claim under $2,000. Can I file a small claim against the City?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

The City, by statute, is not subject to suit in small claims court. Therefore, any action filed must be filed in a court of competent jurisdiction.

Malden 311 (Constituent Services Representative)

How often do you take seniors shopping and where do you go?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Food Shopping trips include visits to the Stop & Shop on Charles Street and to Market Basket in Revere, MA. Please call Door to Door by SCM at call 617-625-1191 and press “0” to schedule your reservation.Read more »

Malden 311 (Constituent Services Representative)

If my application is denied by the Board of Assessor's, do I have any recourse?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

You can file an appeal within 3 months of your Notice of Denial to: State Appellate Tax Board
Saltonstall Building
100 Cambridge Street
Boston, MA 02202
(617) 727-3100
Please note you must pay your taxes pending your appeal.

Malden 311 (Constituent Services Representative)

I'm a landlord, do I need to have my apartments inspected by the Board of Health before occupancy?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Yes. As of August 1, 2009 the City of Malden requires that rental units be inspected by the Board of Health for compliance with the State Sanitary Code, Chapter II, Minimum Standards for Human Habitation, prior to occupancy. The fee for ...Read more »

Malden 311 (Constituent Services Representative)

How often does the city take part in emergency training exercises ?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

At least annually, sometimes twice a year. Recently we participated in a regional tabletop exercise that included 16 North East Homeland Security Regional Advisory Council communities, state and federal and MBTA law enforcement, U.S. mil...Read more »

Malden 311 (Constituent Services Representative)

Why do firefighters cut holes in the roof and break windows in buildings on fire?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

When there is fire in a building the heat, smoke and other products of combustion rise and become trapped in the upper most areas of the building, such as the attic. The temperatures in these areas can reach and exceed 1,000 degrees Fahr...Read more »

Malden 311 (Constituent Services Representative)

How do I check the balance of my HRA (Health Reimbursement Account)?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

We use a third party vendor to administer the funds associated with your HRA account. Please contact CPA (Cafeteria Plan Advisor’s) at www.cpa125.com or by calling 1-800-544-2340 to inquire the balance on your account. You can access you...Read more »

Malden 311 (Constituent Services Representative)

Does the Board of Health have a prescription drug and needle disposal program ?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Yes. Residents can bring any prescription drugs and used needles to be disposed of to the Board of Health Office, Room 223, Monday through Friday or to the quarterly Hazardous Material Disposal Day at the City Yard.

Malden 311 (Constituent Services Representative)

I think I might have lead paint in my house. How can I find out if I do ?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

The Board of Health Inspectors can conduct a Lead Determination Inspection. If it is determined that lead paint is present, you will be notified of your legal obligations under the Massachusetts Lead Law (http://www.lawlib.state.ma.us/su...Read more »

Malden 311 (Constituent Services Representative)

Where is Department of Transitional Assistance, Food Stamps and Social Security?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Food stamps may be obtained through your regional Department of Transitional Assistance. The local DTA office is located on the fourth floor in Malden Government Center, 200 Pleasant St.
Social Security is located at 192 Commercial Stree...Read more »

City of Malden

Is there a limit to the number of City-issued blue trash bags that can be placed out per week?

City of Malden
Official Answer City of Malden

No, as long as trash is placed in City-issued blue bags, there is no limit to the number of bags that can be placed out per week.

Malden 311 (Constituent Services Representative)

What is the deadline to complete my annual Health Questionnaire for the Wellness program?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

The health questionnaire can be taken during the fiscal year (July thru June). You must complete a questionnaire by March 31st of each year.

Take these 4 quick steps to take the HQ:
• Log into your HPHConnect Account
• Click on ‘My Hea...Read more »

Malden 311 (Constituent Services Representative)

Will public transportation take me to the Senior Community Center?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Yes, close by is the Malden Center station where buses from Malden and surrounding cities and towns stop as well as the orange line train.

Malden 311 (Constituent Services Representative)

I work for the City, where do I find internal information for employees?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Contact the Human Resources Office at (781) 397 7187

Malden 311 (Constituent Services Representative)

Are there any volunteer opportunities with the Board of Health?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Yes. Malden is a member of the Mystic Valley Medical Reserve Corps. This is a volunteer organization that you can join and receive training that supports local public health efforts and emergency incident response. For more information c...Read more »

Malden 311 (Constituent Services Representative)

Is the Malden Senior Community Center open to seniors from other cities?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Yes, however, if an activity or event reaches capacity or is designated for Malden residents, Malden residents will take priority.

Malden 311 (Constituent Services Representative)

Where do I find open position postings with the City of Malden?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Vacant positions are posted for internal bidding for eligible current active City employees. During the posting period we may also accept outside applications and conduct additional recruitment programs as appropriate. We encourage Malde...Read more »

Malden 311 (Constituent Services Representative)

Does the Fire Department install or inspect child car safety seats?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

No, the members of the Malden Fire Department do not receive any special training or certification relative to the installation of child car safety seats. We recommend that you carefully read and follow the enclosed instructions, when pu...Read more »

Malden 311 (Constituent Services Representative)

Where can I get my children screened for elevated blood lead levels ?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

The Malden Board of Health Clinic conducts blood lead level screenings for free for children ages 6 years and under. This service is provided through a grant provided by the Malden Redevelopment Authority. Call 781-397-7052 for an appoin...Read more »

Malden 311 (Constituent Services Representative)

What does the Board of Health do to protect the public from West Nile Virus and Eastern Equine Encephalitis ?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

The Board of Health Office contracts with the Eastern Middlesex Mosquito Control Project for control services. These services include, but are not limited to, larvacide application in the city storm drains, trapping and examining mosquit...Read more »

Malden 311 (Constituent Services Representative)

Does the Malden Fire Department get cats out of trees or otherwise rescue pets?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

The City of Malden employs a full time Animal Control Officer who has an office at Malden Government Center, 200 Pleasant Street, Rm. 517. The telephone number is (781) 397-7141. The Animal Control Officer can also be reached through the...Read more »

Malden 311 (Constituent Services Representative)

What is the best method of receiving information in the event of an emergency ?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

If the power is on television, radio and the internet work best. If the power is out battery operated radios will often be the only consistent information source available. If the power is on or off try to stay off the telephone unless y...Read more »

Malden 311 (Constituent Services Representative)

Do I have to be a Malden senior resident to use the Center's shuttle service?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Yes you have to be a Malden Senior Resident. Please call (781) 397-7144 to make an appointment.

Malden 311 (Constituent Services Representative)

Do you provide transportation service for Malden Residents to medical appointments and food shopping?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

Effective October 1, 2014, The City of Malden contracted with ‘Door to Door by SCM’ to provide Malden residents who are 60 years and older with Senior Medical and Supermarket Transportation services. Interested Senior residents can call ...Read more »

Malden 311 (Constituent Services Representative)

When is the Senior Community Center open and how old must you be?

Malden 311 (Constituent Services Representative)
Official Answer Malden 311 (Constituent Services Representative)

For seniors 50 years of age or older, we are open Mon, Wed and Thurs from 8:00 AM to 4:00 PM and on Tues 8:00 AM to 7:00 PM and Fri 8:00 AM to Noon.

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