This reported issue confuses me a bit. From the sidewalk, the door opens outward so, it is impossible to step up onto the step and open the door. That means the depth of the step between the edge of the step and the door has no bearing in navigating this obstacle.

After opening the door, the depth of the step is at least a couple of feet. This obviously applies to anyone who is entering or exiting.

Am I misunderstanding something or is this another example of someone who has mistakenly fallen, as we all do sometimes, and is looking to blame someone else?

Hi citizen,

I believe I detect a little miscommunication between us. If you have enough time, please read the following information and let me know if you still cannot visualize what I am describing.

The depth between the edge of the step and the door is completely irrelevant. People can't walk through closed doors, so nobody will step up onto the step while the door is closed because the door opens outward.

After the door has been opened, there is no bearing on the depth of space between the edge of the step and the door. When the door is opened, the step is several feet in depth which is much more than the required 10 or 11 inches. There is not another step right after the first step.

If my description is too difficult to understand, someone needs to open the door and take another picture of the step. You will see the immense depth provided.

If there is a violation, it could only be the cracked tiles.