College and University staff want to fix and track campus maintenance requests quickly and easily. At the same time, students want to be able to report these requests to the right person to get the job done.
Susquehanna University has been using SeeClickFix manage services efficiently and easily by engaging their students. After implementing SeeClickFix at the beginning of the school year, Susquehanna has already over 600 app downloads from students. Of the 982 requests reported by students, Susquehanna has fixed 85%. Chris Bailey, the Director of Facilities Management, is thrilled. requests are getting resolved faster, students are more engaged, and the campus is more beautiful than ever before.
In this recorded webinar, learn from Chris Bailey about how colleges and universities can improve service with SeeClickFix in four ways:
- Engagement: Provide students tools they know how to use.
- Efficiency: Collect and fix requests faster.
- Education: Show students, faculty, and parents the work being done.
- Empowerment: Empower students to take responsibility to turn complaints into action.
Thousands of requests - from the annoying to the safety requests - have been fixed more quickly than we have in the past.” ~ Chris Bailey, Director of Facilities Management at Susquehanna University