Cities across the country are facing tighter budgets, while citizens are expecting higher levels of service. The City of Toledo worked with their call center, a budget with only enough money to purchase SeeClickFix, and the idea of a 311 system to bolster their customer service.
The City of Toledo, OH is the 1st city in Ohio to be awarded the well-known and recognized “Citizen Engaged Community” designation for their EngageToledo call center and app, powered by SeeClickFix. They’ve been using SeeClickFix, in combination with their Cityworks asset management system, to provide their citizens with the best, most intuitive service delivery the city has ever seen. Their system runs seamlessly with Cityworks reporting back messages to users based upon status and resolution without any an extra steps from the City’s staff.
Hear from members of the City of Toledo’s team in this engaging webinar:
- Stacy Weber, Public Information Officer of the Department of Public Utilities
- Abby Arnold, Commissioner of the Toledo Utilities Administration
- Jennifer Gogol, Customer Service Manager of the Toledo Utilities Administration