Palm River-Clairmel City, Tampa, Florida

I boarded van with my granddaughter and the van smelled like urine. I told operator John he didn't say anything. He then turned on the air conditioner and mentioned he could smell it also. He told me if called it in they would pull the van and make us late to our destination.

I had a pickup up at 9:00pm and the van arrived 15 minutes late at 9:15pm.

The operator for the HARTPlus knocked on my door and when I opened the door I turned around to get my bag and I fell and hurt my arm. The driver came into my house and tried by herself to pick me up and she was unable to. She stayed with me while I called my son and when he got there the both of them struggle to get me up off the floor but was able to get me up. If it was not for her staying with me while my son arrived, he by himself would not have been able to get me up off the floor. I want her and HART to know how much I appreciate her and may God bless her. She could have just not did anything but she was going to do the right thing. I really appreciate her for everything she did and HART needs to know that.

The van picked me up 23 minutes past the end of my window. This made me late for work.

My van is late I had at pick up at 8:30am it is 8:45am the van is not here.

There are vagrants who drink at Stop ID 3215. There is trash all over the ground and the bench is overturned.

I scheduled a HARTPlus reservation for today going to the same place my wife and her companion were going to. The pickup times and destination were the same, yet two separate vans were sent to pick us up, that makes no sense. I would like this issue addressed by a supervisor.

I am 710 Oakfield Dr. awaiting my Hartplus van I called into Customer service for an eta to find that the van will be 22 minutes late picking me up. I would like to make a complaint that I could have been inside rather than out in the heat should someone from hart called me to let me know the van would be so late. This is also a part of the complaint 22 minutes late.

I wish to request a garbage can at Bus stop 2713 Palm River road and 78th street. at this address trash is always allover to stop and littering adjacent business.

I do not understand why Hart send two different vans to pick my husband and I if we are going to the same place with the same pick-up time.… the vans literally followed each other to the destination

I do not understand why Hart send two different vans to pick my husband and I if we are going to the same place with the same pick-up time. Hart is always complaining for lack of money but the scheduling department it is not taking advantage of the resources they have the right way.

The route 46 at the Brandon Mall I did not pull up to the stop and it did not make and ADA announcement.