Hoover, AL IYO

We have back door pickup and since the routes have changed we did not have our garbage picked up for over 5 weeks! We turned the issues into Hoover Al and also called Amwaste.. still nothing (though the lady that normally answers the support line (205) 787-1400) is extremely professional and caring!
My wife talked to the regular garbage pickup driver not back door person. He picked it up!!!! He said he would take care of us and not to worry!! Our back door issue has been resolved! His name was Kenneth and he deserves a pat on the back and a bonus! He should be teaching the rest what customer service really is!

Today an Amwaste truck used my driveway to turn around in the alley. There is a turnaround available to them just a few yards away. This size truck is ok to use this turnaround but other larger trucks have to back out of the alley. I have made multiple complaints about Amwaste and it seems they need to work on training their employees better. I still have a cracked corner on my driveway cement where their larger truck was cutting across the corner and over the edge of my grass. These trucks need to stay off of personal property. I would like an Amwaste representative to call me.

Amwaste truck backed into and rutted my yard, again This happens often, but is frustrating considering I just redid my entire front yard to level and smooth it out

resident reports AmWaste truck speeding through the neighborhood on Lake Crest Circle at 10 AM on Sat 4/27.

limb truck dug up yard during pickpu

Complaint that they were not given notification of the changed schedule

Backdoor customer says that Amwaste scraped, left oil stains and tire marks in the driveway

3/9 - captured on camera. Garbage truck spilled oil/hydraulic fluid in cul de sac. This is the 2nd time I am reporting although more incidents have occured. The last report was closed by Residential Support Amwaste without action or response beyond the City Clerk. Runoff from this cul de sac flows into the Cahaba River behind my house.

For the past few weeks the Amwaste truck has been driving through the neighborhood on Thursdays, but not picking up on their scheduled pick up days, Fridays. The resident saw them do it again today and is concerned they won’t come tomorrow.

Complaint - Fluids leaking from trucks on various streets throughout Riverchase including:

Lemon Mint Dr
Crossvine Rd
Hawthrone
Lake Point
Lake Forest Cir

resident has been getting packages delivered and they have been accidentally thrown away during her backdoor pickup.