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My Mother is 76 years old with numerous health issues and every winter including this one she has to deal with no heat or hot water on a regular basis. She burns her stove for heat every night because when housing sends heat it's for 1 to 4 hours in the day hours and after 9 or 10 at night it is cut off. Leaving her without heat during the coldest hours of the day. This has been going on for years. Burning the stove for heat also creates mold in the apartment which housing is aware happens due to lack of heat sent through the radiators. It's ashame we pay these bums rent and then we have to fight for basic services we are already entitled to and pay for. And as always it's an uphill fight and we're ignored. If you didn't pay your rent they would have you in court after 30 days and yet they let the tenants suffer for years. Thank you for creating this site. You have done all of us a public service in exposing these landlords including the city. My mother has been reporting this issue to NYCHA since 12/10/2009 and we have also filed a complaint with 311. Still busines as usual.