I do not believe that this has been taken care of adequately. I have no way of knowing if someone from Department of Public Utilities is going to take action and ensure that this type of situation doesn't happen again.

Thank you for your comments. This concern has been forwarded to the Department of Public Utilities for review, handling, scheduling and appropriate action. Your concern has been placed in the CRS system for that departments to begin working on this concern. If you have any further questions, or want to check the status or updates for this concern please feel free to contact us at 804-646-7000 to speak with a Customer Service Representative please reference the CRS# when inquiring about this concern. No updates for this concern will be keyed on this SeeClickfix site which is why the issue is being closed on this site. We appreciate your communication that helps us in “Building The Best Richmond” together.

The CRS# to reference for this concern is (CRS#20020973219). When inquiring you can call and speak to a customer service representative at 804-644-3000 or 804-646-7000.