T. Is the mailing address same as the affected address?
S. Yes

T. Date of damage?
S. ika-28 ng Marso ng 2024 12:00

T. Do you have a Basement, Crawl Space or Utility Room?
S. Basement

T. How is the Water backing up?
S. Floor

T. What is the condition of the water?
S. Dirty

T. Is your basement still flooded?
S. Yes

T. Has a plumber inspected this backup issue?
S. Yes

T. How far did the plumber snake?
S. Main drain

T. Did the plumber inspect with a camera?
S. No

T. If the plumber did inpsect with a camera, do you have a copy of the video?
S. No

T. What did the plumber advise or inform the customer?
S. Lines were clear on private side

T. Do any of your neighbors on your side of the street have water back up also?
S. Yes

T. Do you or your neighbor have trees in the back yard?
S. No

T. Do the gutter downspouts lay on the grass?
S. Yes

T. Has the water service line to the house been replaced recently?
S. No

T. Has the gas meter been moved outside recently?
S. No

T. Is there a sprinkler system?
S. No

T. Is this a recently purchased vacant property?
S. No

T. Do you have a backwater valve installed?
S. No

T. Do you have a sump pump installed?
S. No

T. Has the Sewer Lateral Service line been repaired/replaced recently?
S. No

T. Additional Information
S. Caller states that water has been backing up into home because of blocked basin in alley. There is a square basin that is extremely clogged located appx 4ft from manhole in alley near owner garage.