Thank you for using My Hoover Connect. Your request has been received and is currently under review. After review, your request will be routed to the appropriate department for processing and subsequent updates. We ask that you close the request once you are satisfied with its outcome. Please know we'll make every attempt process your request quickly and meet your expectations.

If this has not been picked up, please let us know so that a new ticket may be entered.

Your request to My Hoover Connect has been closed at this time. Thank you for making Hoover a great place to live and work.

The garbage on my street (about 105 homes) was never picked up per the contract between Hoover and Amwaste. It sat there until the next pickup day, so no loss for Amwaste. In the private sector Amwaste would be fired by now. In the public sector I guess yall are trying to work with them. I'm ok with that (and the city of Hoover), however they should have to accrue penalties. Then then can pay the penalty or use that money to buy another truck. The problems is they try to "threat a fine needle" by not purchasing enough equipment to service the routes. Im leaving this issue "open" until I see Amwaste has read this message. Thanks !

Thank you for contacting us with your concern. We have taken immediate action and submitted your complaint to Amwaste for prompt review. If you have any further questions or concerns, please do not hesitate to call us at 205-739-7311. We appreciate your patience and trust in us to handle this matter efficiently.

Amwaste can handle Hoover just fine, if they will add 2-3 leased Garbage trucks plus 2-3 drivers. Problem is they low bid, and revenue from Hoover is not enough to cover the cost of adding 2-3 garbage trucks and they try to "threat a needle" of having just enough trucks and drivers to account for a best case scenario (not accounting for vehicle maintenance or "long days" etc). Hoover is paying additional funds from adding about 200-250 new construction homes a year, but Amwaste is not doing anything. I do NOT blame Hoover, except to enforce the terms of the contract. The main issue is Amwase as I described the problem in this message. Thanks !

Your request to My Hoover Connect has been closed at this time. Thank you for making Hoover a great place to live and work.