Q. Is the mailing address same as the affected address?
A. Yes

Q. Date of damage?
A. April 05, 2024 12:00

Q. Do you have a Basement, Crawl Space or Utility Room?
A. Basement

Q. How is the Water backing up?
A. Floor

Q. What is the condition of the water?
A. Smelly

Q. Is your basement still flooded?
A. Yes

Q. Has a plumber inspected this backup issue?
A. Yes

Q. How far did the plumber snake?
A. As far he could go

Q. Did the plumber inspect with a camera?
A. No

Q. If the plumber did inpsect with a camera, do you have a copy of the video?
A. No

Q. What did the plumber advise or inform the customer?
A. Says that back up is occuring because park drain needs to be snaked. Says that the sewage line is backed up.

Q. Do any of your neighbors on your side of the street have water back up also?
A. Yes

Q. Do you or your neighbor have trees in the back yard?
A. Yes

Q. Do the gutter downspouts lay on the grass?
A. Yes

Q. Has the water service line to the house been replaced recently?
A. No

Q. Has the gas meter been moved outside recently?
A. No

Q. Is there a sprinkler system?
A. Yes

Q. Is this a recently purchased vacant property?
A. No

Q. Do you have a backwater valve installed?
A. Unknown

Q. Do you have a sump pump installed?
A. No

Q. Has the Sewer Lateral Service line been repaired/replaced recently?
A. No

Q. Additional Information
A. WIB has disabled furnace and hot water tank. Water is sitting high so boots will be needed. Would like the sewage line to be investigated as well. Multiple people have complained about this issue and are experiencing flooded basements because of it.