Thank you for your concern, this issue has been received by our department. We will look into this issue further and resolve it accordingly. The hauler has been notified and it will be collected tomorrow.

Well that did not work out too well! It is not Wednesday at 7:30 PM and the two full buckets of recycling is still there.

I apologize for the inconvenience, and appreciate you letting me know it was not collected as promised. This request has been escalated to the next level. Again, thanking you for alerting us.

Thank you for reporting this issue to us. We are pleased to report back to you that this issue is now resolved.