Huntsville Connect Customer Service将个问题分配给Huntsville Utilities Street Lights

Huntsville Utilities has received your service request and it will be reviewed by a crew. Thank you for reporting this concern to us as we enhance the customer experience. No further action is required.

Thank You,
Your Huntsville Connect Customer Service Team - Huntsville Utilities bcn

Huntsville Utilities has identified the pole behind 913 Speake and have verified that CATV does indeed need to transfer their cables to the newly installed pole. We have reassigned your service request to the City of Huntsville IT Department and a representative will respond shortly.

Thank you,
The Huntsville Connect Customer Service Team bcn

Huntsville Utilities Street Lights将个问题分配给Huntsville Information Technology Services

The communications companies have been notified

Has this been fixed now?

One company moved some hardware over and installed a bracket to the new pole to tie their things over. It looks like there is only a ground line still attached, and once that is removed (Huntsville utilities), it looks like this pole "P908" could come down.

We are working with H.U. and the cable companies to get the pole replaced.

It already has a replacement pole beside it? It just needs to be ripped down after the ground line is removed. See applicable photo from February.

Huntsville Utilities Street Lights将个问题分配给Huntsville Utilities Street Lights

Huntsville Utilities has notified all pole attachment owners to transfer their utilities. We use a notification system that allows each owner 30 days to respond to the issue, and is in our contract with them. We recently had a meeting with the CATV owners and all agreed to use this notification system. Once the transfers are complete, Huntsville Utilities will pull the deteriorated pole.

Thank You,

Your Huntsville Connect Customer Service Team. bcn

Have all the lines now been transferred and the old pole can be removed?

Knology has transferred their lines we are still waiting on Comcast and AT&T,
Thanks
Huntsville Utilities

When will the "30 days" expire for Comcast and AT&T, so that this pole can be removed? Thank you.

This has been going on for a year and a half. Any idea when Comcast and AT&T will complete their work?

This issue is 1.5 years old. Have Comcast and AT&T completed their work yet? Thanks.

We have contacted Comcast and AT&T regarding this issue again.

Thanks
Huntsville Utilities

Thank you for reporting your service request to the Huntsville Utilites. Your issue has been handled and we are closing your request. If you need further assistance, please let us know.

Thanks for checking in with Huntsville Connect!

Your Customer Service Team

Thanks for fixing this issue!

Closing request??? Will reverify when I get in tonight, but last I was away the rotten pole was still there despite all the recent focus/attention on the poles along Jordan Lane.

Still here and waiting for addressing it after all these years.

Reopening this issue because of Bheleu's comment!

Thank you for contacting the Huntsville Utilities with your service request. Your inquiry is being processed, and one of our departments will respond as soon as possible.

Thank you,
The Huntsville Connect Customer Service Team

WOW and AT&T have moved there lines to the new pole, we are waiting for Comcast and have made several attempts to contact them to do so. Thanks

Is this still an issue?

All the cabling has been removed and this pole is still rotting. Any updates on removal???

Correction, ATT still has wires attached on back side of pole.

The lineman said it was ATT, when replacing a switch on the adjacent pole but the post up above says comcast was still attached??? I am wondering if we will get Google Fiber prior to the pole getting removed, or if it will eventually fall down and take out whatever service is attached to it still. It is in the best interest of whoever is still connected to remove their equipment before the pole eventually removes their equipment for them.

Thank you for reporting your service request to the City of Huntsville. Your issue has been handled and we are closing your request. If you need further assistance, please let us know.

Thanks for checking in with Huntsville Connect!

Your Customer Service Team