Thank you for contacting the Department of Public Utilities.

We do show the ticket is still open. The correct ticket number is 3021489. You can follow the progress by going to www.seeclickfix.com and entering your ticket number in the search issue field.

Should you have questions, please feel free to contact us for assistance at (804) 646-7000. Our hours of operation are 7:30am-5:30pm Monday-Friday.

Sincerely,

DPU Customer Service

From: Dunson, Toni [mailto:Dunson@vsb.org]
Sent: Wednesday, November 16, 2016 10:49 AM
To: DPU - dpucustserv
Subject: FW: [SeeClickFix Help Desk] Re: RE: Trash/Bulk Picks-ups #3021498
Importance: High

Good morning. I requested a bulk trash pick –up for 1707 Yale Avenue, Richmond, VA 23224 several weeks ago and was sent the below confirmation # stating that the request had been closed. I sent a response indicating that the trash was NOT picked-up and (to update) is currently still there waiting for pick-up. I am now on hold with the City of Richmond (# 804 -646-7000) for 20-minutes. Please advise!

Thank you!
T. Dunson
(804) 775-0591 or (804) 247-9870

From: Amanda Parr (SeeClickFix Help Desk) [mailto:support@seeclickfix.com]
Sent: Thursday, October 27, 2016 9:49 AM
To: Dunson, Toni
Subject: [SeeClickFix Help Desk] Re: RE: Trash/Bulk Picks-ups #3021498

##- Please type your reply above this line -##
Your request has been closed. To reopen this request, reply to this email.

Amanda Parr (SeeClickFix Help Desk)
Oct 27, 9:48 AM EDT
Hi Toni,
Thanks for reaching out! If an issue is closed, you do have the option of reopening it. Please use the following steps to reopen an issue:
• Navigate to the issue page
• Add a comment
• Select "Reopen Issue"
• Click on the blue "Comment" button to submit.
Once approximately 7 days have passed since an issue was closed, you will no longer have the option of reopening it.
I hope this helps to clarify things a bit. Please let me know if you have any questions.
Thank you.
Kind Regards,
Amanda

Dunson, Toni
Oct 27, 9:38 AM EDT
Dear City of Richmond,
Bulk trash at 1707 Yale Avenue, Richmond, VA has not been picked-up; why has this issue been closed?
Thanking you in advance for your quick response.
T. Dunson