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Dear Kohl Gill,
The City of Sunnyvale Public Works Department Field Services Division has received your report of a broken sprinkler in a parking lot close to 714 South Fair Oaks, cross street of Iris. A service request has been created and the on-call technician has been dispatched to assess the situation.
Thank you for contacting the City of Sunnyvale. In addition, the Field Services Division provides service 24 hours a day, 7 days a week, including the evenings, weekends, and holidays. If you have any additional concerns for Streets, Sewer, Water or Street Lights, the Field Services Division can be reached at (408) 730-7510.
Yeah, that's why I suggested calling.. presumably this sprinkler was running for 9 days when you could have called and gotten it presumably fixed that day.
I love the *idea* of these sorts of web sites (and may use them again myself), it's just not always obvious whether anyone is listening. (Like they were in this case, 9 days later..)
@: Yeah, I think the other point of these sites is to distribute the ability, and, perhaps, the responsibility, to take further action. So, once you read about the issue 7 days ago, you had just as much ability/responsibility to call the issue in as I did.
I don't think you've done anything wrong, even by omission, but by the same token I don't think expecting others to do much more than you're willing to do is all that reasonable.
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What is this?