Service request # 1111246617 has been submitted for this issue.

The sidewalk continues to deteriorate. What is the status of the repair?

Hi Kevin! The target resolution date for repairs to be completed for this request is 4/3/2018.

Great, thanks!

Was this completed?

Thanks for reporting this, Kevin. I am often tripping on sidewalks around here.

Hi, Service Request 1111246617 is still in progress and I have notified the DPW Performance Management team of this issue for immediate resolution.

If the target date was 4/3/18 and it is now 4/11/18, the issue is supposed to be escalated. Is there an name and email for an escalation representative who is now on the case?

Being that we escalated the issue today, we will hearing back as soon as possible for an update. We apologize for the inconvenience.

The hillside next to the sidewalk appears to be shifting, with the sidewalk being undermined. This needs to be rushed before the whole thinking slides down the hill.

Good morning Kevin. I pulled up the request in our system and it's showing that the repair to this sidewalk was completed on 04/19/18. If the shifting of the hillside is a recent development since 04/19, please contact the Environmental and Construction Enforcement Division at 404-546-1300.

Unfortunately, they repaired the wrong sidewalk. I reported the north side, but they fixed the south side. Please have someone come out and review the situation.

Hi Kevin! Thanks for that information. I issued Service Request 1119888595 to inform them that work was done on the south side and needs to be done on the north side of this sidewalk.

Google Maps is pulling this up as 1935 McLendon Avenue NE, Atlanta GA 30307. Next and over ravine / sliding hillside.

Here’s another picture that shows how the collapsing hillside is undermining the sidewalk on the north side of McLendon. Note the abrupt drop-off on the left.

Thanks for the additional photo. I attached it to your existing service request.

Yesterday’s downpour undermined the sidewalk and may have damaged the storm drain. This is now a dangerous condition, as the sidewalk could collapse into a ravine at any moment.

https://s3.amazonaws.com/ugc.seeclickfix.com/transient_files/190895/1b65edfc24d2b6fe8be3862bf1d93e079c4658ba/image.jpg

Kevin, where can that storm drain be located so we can place a request for it?

Can we use the Google Map's address from my image above--1935 McLendon Avenue NE. I would hate for anyone to investigate the storm drain address only to fall down the dangerous sidewalk into the ravine! #natalynarchibong

Certainly! I issued Service Request 1122068472 for the storm drain to be attended to. As far as the sidewalk repair, the request has been escalated to Public Works for immediate resolution

Here's the ATL311 request for the sidewalk repair. This is now 1 month past due (was due 6/10/18)
Link: https://www.atl311.com/?page_id=103&SRNumber=1119888595&Email=

The latest ATL311 service request (storm drain) is showing completed as of 6/14
Link: https://www.atl311.com/?page_id=103&SRNumber=1122068472&Email=
Service Request #:1122068472
SR Opened:06/14/2018
SR Closed:06/14/2018
Status:Closed
Sub Status:Complete
Department:DWM
Area:Linear Infrastructure
Sub Area:Sewer Collection
Solution Topic:Report A Damaged Or Missing Manhole Lid or Storm Drain Grate/Cover
SLA Response Time:45

The crew came out to fix the storm drain and did not find one damaged. They did clean out 4 storm grates. As far as the sidewalk repair, I have created a new Service Request, #1123613424, and escalated it to Public Works for resolution.

The sidewalk remains unrepaired. The bank underneath it is now eroded away. One more heavy rainstorm may result in a collapse. If someone is on it when that happens, the city could be liable given how much time has gone by since the initial notification. This is now an emergency concern.

We just sent an email for an immediate update on this sidewalk request!

Fingers crossed.

Work is underway. Thanks!

Sidewalk has been replaced.