Description

I had a scheduled pick up on the Flex for 11:35. I called customer service at 11:39 to check on the status of my pick-up. The vehicle did not arrive to pick me up until 12:20. I had over $100 of merchandise that was effected by this delay. Had I been told by the CSR or had dispatch called to let me know the vehicle was going to be late I could have made arrangements to go inside until the vehicle was scheduled to come. No one called to let me know it was going to be late.