Thank you for using My Hoover Connect. We have scheduled your item(s) for pick up. Place at the curb prior to 7:00 AM tomorrow and allow several days for pick up. Due to the high volume of requests, we are asking that you notify us when your item(s) have been removed or close your request on line or in the app. ( Notice the Change Status button at the bottom of the app, click and choose close). You may also notify us to close the ticket once your issue is resolved. Otherwise, your request will remain open for 5 days to allow for notifications and then it will be closed. Hoover Public Works: (205) 444-7543
We are attempting to get to a point where we can close our request with a Santek notification of pick up within three or four business days. However, we have well over 1000 request hanging open that we need an update on. Please notify us if your request has not been satisfied so that we can send a complaint to Santek and resolve it. We are working with Santek in this system and hope to improve the amount of time it takes to open and close a request, especially with issues involving garbage and limbs and debris. Thanks for your patience. Feel free to comment if we need to reopen your request and we will work diligently to get it addressed. Robin Mangino
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Godkänd Administrative Assistant Sr I - City Clerk's Office (Verified Official)
Administrative Assistant - Public Works (Verified Official)
Administrative Assistant - Public Works (Verified Official)
Administrative Services Supervisor - Public Works (Registered User)
Stängt Administrative Services Supervisor - Public Works (Registered User)